Clarke Koi Ponds inc

Lauren & Steff opened my pond today and their middle name must be Customer Service!! They were both awesome, fixed everything and it’s runnning great. Also great honest advice. Highly recommend them and Clarke Koi Pond!! David Allen

I had to replace a pump for a pond and they had the make and model. The person that assisted me, explained the proper method of cleaning the filter on the pump. Very helpful

Great team work ! The team works together to deliver unsurpassed customer service. They have gone out of there way to help me when I had emergency issues. Always a pleasure to see them. Great selection of high quality fish. They even will board your fish over the winter ! Randall provided me with a great system for my pond that included a clarifiyer, nice efficient large pond pump and bead filter system. Been running now for over 4 years and no issues. Staff are courteous, professional, and will do what it takes to ensure your satisfaction. Yes I would highly recommend them.

Needed something to do so drove the 1.5 hours to Clarke Koi Ponds to pick up some food for my aquatic beasts. Branden was excellent, knowledgeable, helpful, and friendly. My wife and I can spend hours looking at fish and he was patient. His recommendation for a lunch spot was excellent as well. Along with the feed we ended up purchasing 5 beautiful koi as well!

Be CAREFUL when doing business with this company. Make sure you get EVERYTHING in writing. Here is my experience. Situation:I needed my fountain fixed and asked them to provide me with a price to get my fountain working perfectly. Visit 1 : they sent an employee to my house, he assessed the situation, he advised me that I need a new pump. After visit number 1 i asked them to provide me with a quote and I was given an amount of $1500 over the phone (always get it in writing).A week later, I spoke with another employee on the phone and he told me the price might be below $1500, maybe a couple hundred dollars off, great news. A couple weeks before Visit number 2, an employee calls me and says the cost is now $1650. I was shocked, after arguing a bit they agreed to charge me $1500. This was alright with me. (even though someone from their organization said it might be around $1250 a couple weeks prior) Visit 2 : the employee comes back to my house he fixes my fountain, however, it was not anchored down. The employee told us they would fix the fountain and anchor it down. They never fixed my fountain, it is still not anchored and they will not take responsibility for their actions. This is why you MUST get everything in writing if doing business with this company. Now I have to hire another company to anchor the fountain down. REMEMBER : my initial request was "I want my fountain working perfectly" Clarke Koi is trying to say that I didn't ask to get it anchored. As a customer if I ask you what is involved to get the fountain working perfectly and you send an employee to the house for an ASSESSMENT that I am PAYING for, isn't the point of the ASSESSMENT to determine if the fountain needs anchoring along with any other issues?? Shouldn't this information have been brought to my attention after Visit 1?? I paid them to assess my fountain, and it looks like they didn't do the job properly. BE CAREFUL guys.

Probably the most knowledgeable koi people in the GTA. Shawn snd Randolf ate a joy to deal with. Have stunning koi in stock.

I'm still struggling with this company's poor workmanship on my pond after all thee years, all the problems you name it I have I have them especially leakage from who knows where! I made my mistake of not doing my homework better who to choose and now I'm paying the price! Not recommended at all! Beware guys!

The most knowledgeable staff. Efficient, friendly service. It is the only place to shop for fish products! Randall and Sean are outstanding.