CIBC Branch with ATM - Calgary

WARNING: Do not go or invest in this branch EVER! This bank is very discriminatory. Specially RASHNA DOODHA, do not ever book any transactions with her. She discriminates against clients who are not of a PR status/citizen. She refused service for a friend when she found out that he was only on open permit. Very disappointing and hurtful.

NOT RECOMMENDED. DO NOT GO THERE FOR NEW ACCOUNTS. Discriminates clients according to their residence status. RASHNA DOODHA (self proclaimed financial advisor) is rude and unprofessional. She judges the clients and would outright refuse any service for clients just because of their residence status. She thinks highly of herself. DO NOT DO ANY KIND OF TRANSACTIONS WITH HER

Very rude... and impatient to hear my needs as to help me properly. They broke the law and asked for medical information.

Despite opening my own account easily and without trouble at this branch, we have had nothing but problems since trying to open an account for my minor child in early July. Even after sitting down with a very nice lady in person (Henrietta) to resolve the issue, days later the account was frozen again. The hot line staff say they will email my branch to have them reach out for resolution as the trouble must be solved in person, but nothing has come of that. It is impossible to get through to anyone on the phone there. The website does not allow you to make an appointment, and says to call, but no one ever answers there, and after several messages being left I've not been able to speak with anyone to make an appointment let alone to resolve the issue. The issue seems to be that a 13 yr old child must produce government photo ID to open an account. After sitting with Henrietta, she was able to wave this requirement by taking my ID instead as my child did not have a passport or other photo ID. Then, days later, someone else froze the account for lack of ID. My child has not been able to access her money or even her mobile banking app since. I've since gone to a registry to obtain ID for her, which I would love to provide them if someone would just call me back to make an appointment! UPDATE: Went down to the bank in person. A very nice lady at the door set me up with a kind man named Olu who resolved our issue. They had closed my child's account, and kept her money - never called to say as much! Olu was able to open a new account, activate her account, card and mobile app and assures me her money will be returned soon. I am happy it is resolved, but the amount of time wasted with this place for such a simple task is really frustrating.

I am deeply humbled and have so much gratification for all the hard work that Henrietta Gyamfi at CIBC Transit #00319 on 16th Ave N.W. did for me acquiring my property in Strathmore. We both faced a challenging time and I'm glad that we took that journey together as I would not want anyone else to help me with my financing/mortgage. Not too many people would come in on there day off to make sure that my financing was going through the proper channels at a very short period of time when the financial institutions were facing a lot of additional work with regards to the increase in property sales and purchases during COVID. My thanks seems so small for what Henrietta accomplished for me. THANK YOU TO YOU AND THE 00319 BRANCH.

I had a decent experience, the person never got back to me, even though they say they would in one week

Terrible experienceand rude teller! They asked I use the ATM for my USD withdrawals and the machine paid 20 dollar bills. I asked the teller to change it to the new 100 dollar bills and she lied she didn’t have any. I had to tell her I saw new bills when she was pulling out the old ones before she grudgingly agreed to help

Terrible service. I use this branch for is good location. Tell staff and account managers are terrible with the can't wait to get ride of you attitude. Can't answer any questions. Can't advise either. Tell me to go through the booklet and go figure. Maybe banks now are less professional than a dollar store.