CIBC Branch with ATM

I should have reviewed the average stars before opening an account at this branch .... it’s too bad I agree with the general consensus. CIBC please take note that this branch has some of the worst customer service I’ve ever experienced. Hopefully things will improve.

Wait times at banks always depend on number and needs of customers. I haven't found this branch to be any better or worse than any other bank I have used. Serves my needs and I have always been satisfied for the most part with CIBC

Bank has 4 ATM machines, so ATM business is usually quick. Seems like there is rarely more than 1-2 tellers, so teller wait times can be longer depending on time of day/needs. Simone has helped me with opening and closing accounts and she is amazing - professional, quick, and super friendly. She also does a great job explaining terms, etc. in an understandable way. Highly recommended her if you need account help.

Booked an appointment online with Simone for Dec 30 at 11:30am and they called me 2 days before it and left a voicemail saying they cancelled it and I could call a mobile agent they have. This branch seems very disorganized and unprofessional. I booked to have an appointment in person, I could have gotten in sooner elsewhere if I wanted to do it with a mobile agent. I have banked with CIBC for 20 years but never at this location. I can clearly see now why everyone complains about this one.

Been banking with CIBC for over 20 years and this is honestly the worst branch I've worked with. It's hard to give a lot of detail without giving away personal information but suffice it to say the customer service is awful and the person assigned to your case will, in all probability, just ghost you. I've been contacting one person in particular via email and I'm lucky if they answer me at all, nevermind address my requests or questions. Even the person before that was not helpful and I had to go to the manager to fix their mistakes. I'd give 0 stars if I could.

After over 30+ years with CIBC I had a very poor interaction with a banking rep at the end of January. Further interactions between February and July soured my entire relationship with this company whom I opened my first bank account with as a child. When management reached out about it, the lack of professionalism wasn't even an issue as they "knew this person" and didn't think they would behave in the manner described. The "practices & procedures" were apparently "standard". While the splitting of assets was ongoing, my solicitor told me to quietly get everything financial away from this teller/company that I could as her review and interactions with the banking rep were not positive. I listened to her and did that. After everything was said and done, and I voiced my concerns, they were explained away. Very disappointing. On average, between banking fees and credit cards (and a loan when I used to have one), this institution was making close to $1000/month off of me. So after over 30+ years of loyalty every account/card is now closed and I will never use CIBC again. I urge you to look at other institutions as well.

Very dissapointed with our mortgage renewal process and their representative (especially if you are trying to deal with them over the phone). On Friday, I had called to have mortgage renewal papers sent over. I called at 10 am and had visited the branch in person the day before (they were aware of my intentions to renew) The mortgage guy got back to me at 3:30pm (2 hours before closing) the guy started off the convo giving me MANY excuses as to why he returned my call so late. At the time, I did not think much of it and continued on asking for the papers to sign. This is where it starts: he says I needed to send the papers back to him before 5/530 to send off as the rates are changing. I explained that another Mort rep had given me locked in rates for 30 days (in writing) and there is no rush. He claimed it didn't matter that if i wanted my promised rate i had to get it back to him right away. He then proceeded to tell me that since I need more then just my signature (the other person at work) we had to have certain special apps on our phone or they couldn't approve of the papers. So here I am already stressed and scrambling with time ticking away. Finally i told him send over the papers and we will give it a try. He then hangs up on me. So here I am thinking he is sending the papers and that he will call me back. Nope. No callback, no apology and no explanation. It is now past 4:00 pm and nothing. I call him back and it goes to voice-mail. Frusterated, I called the bank manager and I hastily tried to explain the situation. The manager then shockingly tells me that the Mort guy is "in a meeting". The manager did briefly apologize and he was able to help me get it sorted out (which I appreciated) but the amount of stress and the lack of client care is a major dissapoinment. Renewing your mortgage during these times is stressful enough! I am giving 2 stars instead of one, only for the fact it was eventually resolved.

The teller looks like she doesn't enjoy doing her job and treats me like I asked a special favor or something. Friend if you are not happy with your job, change your job. We only want a happy customer service as your customer. This branch definitely needs an overhaul. Or, I need to change my bank as it is also my fault to keep up with this kind of treatment.