Burnaby New Westminster Animal Hospital

I am a returning customer of Burnaby New Westminster Animal Hospital. I took a cat there quite often during the last year of his life and was always happy with the treatment he received. Dr. Moaveni was especially compassionate and supportive when I finally had to make the decision to have Oscar put to sleep. I can tell Dr. M is a real animal lover. My husband and I have recently adopted 2 kittens and I am very happy to already have a trusted vet clinic to take them to.

They have taken great care of several of my cats. And we love to board with them when we go on vacation. We know our cats will be well taken care of.

I called to make an appointment for my dog who seemed to be having an ear infection, however they didn’t have any appointments until the following week. I explained to the receptionist that a dog with an ear infection cannot wait a week to be seen and it was urgent. The receptionist was exceptionally rude and replied “An ear infection is not an emergency and it can wait till next week”. I said I would go somewhere else and the receptionist replied “That’s fine” in a rude tone. I am not sure if the receptionist has no experience or knowledge of animals or a lack of compassion. I have been to this vet before and that is why I decided to call them first. The vet was great with my dog during previous visits, but due to this experience I will never return or recommend them. I was able to get an appointment at Alpine Animal Hospital right away.

Moved my services over here (because of bad experiences with South Burnaby Vet) and couldn't be happier. Staff here is very friendly and caring. The vet is very experienced and explains things well and very compassionate. They also have a good variety of food in-stock and can special order things in. ???

This vet and their team are amazing. They have reasonable prices. In fact probably the most reasonable in the city. They have saved 2 of my cats and took great care of my dog as she passed away. Thanks Central city!!

We recently brought our dog in to this vet because she got hit by a car and suffered a fracture while we were out of town. The previous veterinarian who tended to her in the middle of the night when the accident happened put on the wrong kind of splint, and this resulted in sores that got infected on her leg in addition to her fracture. We brought her into Burnaby New West animal hospital, and the veterinarian there immediately recognized she needed a different type of splint. Her infection from the previous splint was so bad that her toes were dripping pus, and the sore on her elbow was fully open and raw with necrosis. She received great care at a very reasonable price, and the antibiotics we took home as well as advice for care helped her mend to the point that her sore is a tiny scab, and she likely won't need surgery. In addition to the veterinarian, the assistants there are amazing! Anica specifically is so caring, and obviously loves animals. She greeted us swiftly when we arrived, was professional, kind, caring, and made us feel comfortable and cared about. She went on about how cute and sweet and good natured our dog is, which made us feel really comfortable. Maya is normally terrified of vets, but Anica cared for her like she was her own pet, and made her feel so at ease that Maya wasn't even in a hurry to leave when she got her new bandage. I would highly recommend this vet because of the high level of care, fairness, professionalism, and amazing employees.

We have two cats that have been coming here for over a year. This is not the cheapest vet but they are very thorough with diagnosis and follow ups. We’ve had some infections and surgeries and each time the staff have been great. It’s been a couple interactions with different vets and they’re all very detail and care oriented. I highly recommend if you are looking for a bit more expensive but much higher level of care for your family members.

We have been taking our long haired mini Dachshund, Bruce, to this clinic since we got him at 8 weeks old. We've been in for his yearly check-up and vaccinations, and an additional two visits while he was sick. All appointments are easily booked, lots of availability so long as you plan ahead (for the routine visits). While discussing vaccinations we never felt pressured to get any that were not suitable for our pup. The staff are responsive both by phone and email, and always greet ourselves and Bruce with a smile. Assessments and treatment are done with so much care, our anxious little guy can be challenging with new people and different settings but the staff manage to put him at ease. Diagnosis and course of treatment are always discussed and explained at a level we can understand. This will be Bruce's vet for life, it is reassuring to be bringing him somewhere that has as much love for Dachshunds as we now do since he came into our lives. Thank you so much for taking care of our fur son!