Bow Bottom Veterinary Hospital - Calgary

Such a caring, thorough team here! Dr. Schell was so kind and willing to explain everything in a manner that she made sure I understood. Definitely recommend this vet.

They were amazing the best staff ever they took such good care of our dog

Dr Julie and her staff have been in contact with me to get Jack's seizures figured out. Dr Schell is very kind, caring and through with options and respect for budgets...so that we can do the best for our loved one. Thank you Dr Schell.

They took excellent care of my kitties for over 20 years. An amazing group of people, and Dr Schell is completely invested in her patients and their care. Five paws.

They were totally awesome with our dog and gave it royal treatment. Like it was their own dog. Extremely friendly and professional handling. Do not look any further, this is the place to bring your pet for the best handling and reasonable rates.

I've waited a couple weeks to write this, as I wanted to be sure it wasn't just my emotions reacting. I also was hoping management/the owner would contact me to discuss this privately, but after a few attempts and no response from anyone, here we are. And before they respond that 'my name is not in their system', I am well aware of that, but this review is certainly for BOW BOTTOM VET in Deer Run/Valley/Ridge. My husband is on file. Our cat was horrifically injured after being hit by a car. He was rushed to Bow Bottom Vet as they were the closest to us. Right away they informed us they could not help, his injuries were too severe, and we needed to go to VCA for help. Somehow though, we were still charged FIVE HUNDRED ($500) DOLLARS. My husband and our neighbor (he came to help) were there for less than 10 minutes! We were charged $181 for a ‘Special Consultation Fee’ – almost $200 to tell us you can’t help and we need to go elsewhere? Another $192 for ‘Oxygen Therapy – set up & 1st hour’ – the cat was breathing fine and was fighting the oxygen mask. Why are you attempting to give him oxygen when he is obviously breathing and you just said you can’t help, we need to go to emergency. Also charged $43.25 for an injection (pain medication) and an additional $51 for treatment room materials. I appreciate them giving him pain medication and bandaging his wounds for transport to the hospital and I completely understand those charges. I am just baffled at the other costs though. We actually showed the bill to the other Veterinarian and they had NO IDEA why there was an attempt to give him oxygen. To add insult to injury, for some reason later that evening, Bow Bottom Vet called and was attempting to explain and justify the charges. It was ‘standard procedure’ what we were being charged. We had literally just euthanized our pet an hour before, and they for some reason felt it appropriate to call and justify their actions. The lack of compassion was disgusting. The fact that we were also charged almost $200 for the doctor to say they can’t help, go elsewhere, is mind boggling to me. Not only that, my injured cat and husband had to wait in the car for our neighbor to pay, before they could speed off for emergency care. Time was precious, so the bill was just paid so they could carry on to emergency care. What’s done is done, and unfortunately my cat was put to rest. It was actually cheaper to have him euthanized, cremated, AND a clay paw print done at VCA. I am writing this to hopefully prevent someone else getting robbed by Bow Bottom Vet in their desperate time of need. Their actions that afternoon, the callous call later that evening, and their lack of response/communication with me after, is absolutely gut-wrenching to me. It sickens me to think a practice that operates like this, is caring for animals. PLEASE DO NOT GO HERE FOR ANY SORT OF EMERGENCY! THEY CANNOT HELP YOU AT ALL, BUT WILL STILL TAKE ADVANTAGE OF YOUR SITUATION.

Great experience at the clinic! We had our first visit to the clinic today and Dr Julie was fantastic! She showed genuine interest in our pet and gave us a really good primer on pet life in Calgary, as we are new residents. Looking forward to out next visit at Bow Bottom Veterinary Hospital.

Honestly, my review has nothing to do with the facility per say. I was delivering them food… got no answer via the app. Entered their foyer to leave the food safely. Assuming the door was to be locked as whoever came out was also greeted with a dog. Proceeded to yell at me, Get out very rudely and asking why I’m in the foyer. Based on that interaction I wouldn’t recommend the vet to anyone based on how their staff treat people. If the front doors to be locked have it locked, also maybe if ordering food have specific instructions… not yell at the person who nicely just brought you your food… 20 minutes earlier than the drop off time!