BMW Toronto Service

Expensive but the service and workmanship are excellent.

Service is quick and effective also friendly, the facilities are clean with nice bmw products on display weather it be Keychain or jackets Sweater ect... lovely.

KIM, THE SERVICE MANAGER , IS A PLEASURE TO DEAL WITH: EFFICIENT, PATIENT, FRIENDLY, ACCOMMODATING, P0LITE . SHE IS A VERY NICE WOMAN WHO DOESN'T TRY TO INFLATE THE PRICE OF THE W0RK NEEDED. I'll BE SERVICING MY NEW BMW THERE FOR SURE.

This dealership & service centre is piss poor at managing expectations and delivering on even moderate service. Their follow-up & reply time is seemingly none existent (so far we’ve been waiting 13 days). They’ve given us a quote to replace THE ENTIER rear lift gate assembly (minus the glass) to solve the issue of a 5”-6” dent that has no paint chip/blemish - this quote was $4k, for a dent..... (and we have the protection coverage - Pro tip: Don’t buy the coverage) On top of this they needed to take the vehicle for 48 hours for a software update & oil change. Yes, an oil change & software update for those paying attention. This place is an absolute joke - Buy and service literally anywhere else. Heck, buy a Honda and you’ll still be better off. This dealership has a special way of taking the luxury out of luxury vehicles.

Never been on time with regards to maintenance service. Especially if the service needed is under warranty or your car is on lease meaning no service fee will be charge to you. I always need to wait another day or two before they finish my car. Very disappointing. They always have a reason.

Great service. Car has a few hiccups and the service team always tries its best.

We had the opportunity to meet with Elie, the sales representative, for our recent deal. His can-do attitude, listening skills, and his willingness to help us get the best contract possible based on our need were beyond excellent. It's been our fifth time getting a new car, and Elie exceeded our expectations just for his communication skills and eagerness to find common ground. He is a representative that each company must have to close great deals and make happy customers. Thank you, BMW downtown.

Unprofessional service advisors and crazy overcharges. I don't recommend this dealership to anyone. I had an issue with my suspension and needed a diagnostics document to submit to my vehicle warranty company. BMW Torono did the diagnostics and my claim was refused. Later on it turned out, that my case was covered by the warranty because of great work of a different shop. My BMW service advisor just called to the warranty and told them a sentence written in the diagnostics report but did not care to answer any clarification questions and that's why the claim was rejected. The other shop took care of everything needed by the warranty company and my claim was approved. A few specific things that struck me in this whole process: 1) BMW quoted 4 hours for replacing front lower control arms. The other shop did it in 1.5 hours. 2) The service advisor did not know much about my problem and was not able to answer my clarification questions. 3) I paid $200 for the inspection that was a part of the $60 55-point inspection. I was recommend to pay an hourly rate for a simple front control arms inspection and sure thing it took an hour according to the dealership. The service advisor was not sure if the 55 point inspection covers suspension and whether they can give me a detailed report on the problem if I don't take the hourly inspection path. 4) After my claim was confirmed thanks to the other shop, I went back to the dealership and talked to the service department manager about the situation. He said that my insurance company is to blame here because they should have known what the problem is from that one sentence given in the BMW inspection report. He also accepted that the service advisors in this dealership are not required to have good knowledge of the cars and can solely rely on the statements written by the technicians because otherwise BMW Toronto could not scale their services. I had a few more unpleasant situations with them but kept going back because it was a closest BMW dealership. Enough is enough! This was my last visit to this poorly managed dealership.