BMO Bank of Montreal
3.7/5
★
based on 8 reviews
Contact BMO Bank of Montreal
| Address : | 7150 Kerr St, Vancouver, BC V5S 4W2, Canada |
| Phone : | 📞 + |
| Website : | https://branches.bmo.com/bc/vancouver/b0838/ |
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| City : | S |
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Jas G on Google
★ ★ ★ ★ ★ Horrible experience at this branch. We dealt with the manager of the branch who had no idea what he was doing, and a "senior" financial services manager who was rude and condescending and ultimately submitted the wrong application (according to the BMO corporate department). Avoid this branch at all costs.
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Rebecca Yan on Google
★ ★ ★ ★ ★ the worst bank I ever experiences. staffs are always on the go and almost every time I went there for an important transactions such as mortgage approval and RRSP, they made a mistake. I won't trust that bank.
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Xu Rohrer on Google
★ ★ ★ ★ ★ My dad went this branch two times within a day to help me pick up wire information of my account since I was out of town and we need the information right away. The first time, the stuff at the counter told him to tell me that I need to make a phone call at BMO telephone banking to authorize him so the bank can release the information to him. I called, but the stuff over the phone told me she can't do that. Second time, the staff at the counter told him to tell me that I need to make a phone call at the BMO telephone banking to "put a note stating the father will pick up wire payment information". I called again and the stuff answered the phone said they can't do that. He was nice enough to call the branch manager and told me the manager said they can't instruct client doing so. It's good to know this information from the manager and the telephone banking which costs me an hour time plus my dad's travel time. I've been with BMO for decades but never encountered such unprofessional service like this time.
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Ithing on Google
★ ★ ★ ★ ★ I don't know about tellers, but the people working inside the offices (by making appointments) are very unprofessional, unfriendly, and make a lot of errors. This branch is so detached from other branches that they seem like having their own policy and stuff. If I go to another branch, everything works flawlessly, but not this branch. When you make an appointment online, avoid this branch at all cost.
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Alex Y on Google
★ ★ ★ ★ ★ Victoria, one of the bank tellers, always makes my visit to BMO a pleasant one with her light humour and bright attitude. I needed to pay off my credit card a few days after my birthday, and although there was a long line up she took the time to congratulate me and wish me well. A few days later, I received a birthday card in the mail in regards to my visit. It really makes a huge difference to the customer's experience with little gestures such as these - thank you!
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Maria W on Google
★ ★ ★ ★ ★ I’ve been using BMO at this particular branch for probably almost a decade now, it being my first bank since I was a teenager. I’ve never had any issues with it so far. I’ve transferred and taken out large amounts of money, shut down accounts, upgraded plans, the usual... and everything would go smoothly each time. The tellers were always polite. I haven’t really had too many meetings with the office clerks, but the 3 times I did they were all polite and helpful too. If anyone is looking to open a TFSA and start investing in mutual funds, I would recommend Raymond, he helped me start a TFSA and helped me choose the funds that were right for me. When our meeting was running short because I was asking so many questions, he said he would meet with me the next day to continue. The set up of my TFSA was very easy, and I’m happy with the account and the whole experience. (disclaimer: i’m not being given an offer or paid in any way for this review, just my honest experience as a long time client)
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Amir Taghinia on Google
★ ★ ★ ★ ★ Eric, from lending department, is a good man. You need employees like him, and he needs to be recognized and appreciated.
This five star ? review is mostly because of him, and partly for the services I have received from BMO!
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Mike Li on Google
★ ★ ★ ★ ★ The staffs at this BMO branch are friendly, approachable, easy going and a great help. When ever I have any questions or concerns regarding my accounts, debit card or credit cards, they are more than willing to help. If they don’t know something or unsure themselves, they will personally contact MasterCard or Visa on my behalf.
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