Blackapple Cellular Shelbourne | Phone, Tablet, Computer Repair
4.1/5
★
based on 8 reviews
Contact Blackapple Cellular Shelbourne | Phone, Tablet, Computer Repair
| Address : | 3980 Shelbourne St #320, Victoria, BC V8N 6J3, Canada |
| Phone : | 📞 +778 |
| Website : | https://www.blackapplecellular.com/ |
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| City : | N |
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Nick on Google
★ ★ ★ ★ ★ My experience was horrible. Came in for a broken camera, they told me that slight damage may occur to the rear of the phone. I came back to find my phone screen cracked and camera not fixed. They then attempted to charge me nearly 400$ to fix the screen they broke. Got it all fixed after paying 250$ then directly after the "fix" my headphone jack only works for one side of the earbuds. Then I start to notice that any time I plug in headphone and remove them the phone turns off.
My advice is to stay away like this store is the plague.
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John Hahn on Google
★ ★ ★ ★ ★ Broken screen, date gone, replace phone - what to do? Kerrin at this location was fast, factual, informative, patient, when a problem came up with transferring data he adjusted and tried 3 things, but got it done. I highly recommend this location and company, Thank you.
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Rob Fraser on Google
★ ★ ★ ★ ★ Went in because my iPhone stopped working. He asked me all the appropriate questions to make sure I wouldn't void my warranty (already expired). He then did a full diagnostic while I waited, trying a new screen, battery and cleaning the ports - all which were unfortunately unsuccessful.
Instead of then saying he should keep it, charge me and go deeper, he gave me real advice and options with my best interest in mind.
I was also not charged for the extensive diagnostic.
Incredible service, very friendly, would recommend!
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Dave on Google
★ ★ ★ ★ ★ I called a while back to ask for a quote on a simple unlocking of a cell phone and was told it would cost $150! They told me it was because of the type of carrier and cell phone that it costs this much. I contacted my carrier and was told that they charged ~$55 for unlocking my phone and so I knew they were trying to rip a potential customer off!
Other stores in town charge $45 to $50 on average for unlocking.. however I wanted to look for even cheaper options.
I did minimal digging up on the net and found a source to do it for only $22 and was able to unlock the phone myself in less than 24 hours.
I am aware of how the process of unlocking cell phones is and it should NOT cost nearly that much for them to obtain an unlock code.. something that requires little effort or manpower to do.
Unfortunately this one encounter soured my first impressions of the fairness in pricing of their services.. seems like they charge way above their competitors and may even take advantage of customers if they are not too tech savvy.
I will add that I gave them an extra star because the lady I initially spoke to was courteous and customer friendly.
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Tessa on Google
★ ★ ★ ★ ★ Adam was very knowledgeable and efficient with great communication and people skills! I had 4 serious issues with my phone and he was able to fix all of them within a few hours at a very reasonable price. I would highly recommend choosing this location because of the exceptionally high level of service and care that was given.
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Charles Wang on Google
★ ★ ★ ★ ★ I haven’t used much service, just sending return package via fedex. It feels reliable. I also inquired about repairing cracked apple screens, their price is competitive.
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Mitch A on Google
★ ★ ★ ★ ★ The staff were incredibly friendly and went out of their way to repair my phone in short order. I needed a new battery for my iPhone 5 and I only had about an hour or so to get it before I had to go to work and there was no questions asked. Phone works great and they even gave me a good deal on a new hard case.
Good business and glad to promote local. Thanks guys!
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Scott Mitchell on Google
★ ★ ★ ★ ★ Skip these guys. I had two phones worked on. Repairs on one included a battery installation. It never would take a charge so it went back two days later. The counter worker nonchalantly suggested it was a 100 dollar charge port they could update. I asked they check the brand new battery they installed two days previously as it was charging when I dropped it off. They did that and indeed it was a bad new battery (I’m left suspecting a bad install). In the end they charged me a diagnostic fee to tell me the battery they installed was no good.
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