Bio-Test Laboratory

Good staff. There is no rush and I was done with my tests in lest than 30 mins.

I have been using this lab for blood works for years now and never had any complaints. Staff are friendly although could use a dedicated reception staff instead of the phlebotomist multi-tasking. Even during Covid, they are still running as efficiently and results are usually with my doctor within 24-48hrs.

Staff were great while I got blood work done. Very friendly. I got lucky and went at a time where there was no line, so I was in and out in 15 minutes. Happy I chose the Bio-Test Lab.

Unprofessional persons especially with kids they don’t spend a minute to make the child confortable before taking blood sample PLUS they didn’t care to note if i took my medication or not that day (the blood work results will depend on). Added to that they sent incomplete results to my physician and i waited forever to know about, the lady at the phone was so rude when i reclaimed this. Stay away from this place i wrongly thought it was an excellent place to go for because of the reviews but it was a BIG mistake i never had such an experience before.

The staff are very friendly. Make sure you print your prescription. I had it in email and had to forward the email to head office so they fax it which can take hours! The staff were nice so they read it from my phone. Make sure you print it so you don't have to wait.

I have never had a bad review of a Doctor or any service In canada but this time I felt like I need to speak up. I brought my son here for a first time of blood test and the Doctor had a greeting like this. She said "I think you might have to bring him to Cheo". I told her I called cheo and they said my son is over 8 years old so he has to go to the private lab. she replied let me see and walked away for 30 minutes . when she came back, I was very polite and told her that i was waiting for her answer. She replied "what? I said I will try" but if he won't let me do it for him I can't, now I knew she was the receptionist and the Doctor in this office. I told her well I talked and persuaded my son before I came here, I hope I can work with her so she can accomplish this.I was trying not to panic my son but she kelp talking like this if my son won't let her does this i have to hold his arms and his body for her to work ,she talked very loudly my son heard every words she said and everyone in the waiting room heard everything. he got panic and scared saying "I won't let anyone hold my arms and my body for this, I don't want to be like that". This doctor who is incapable of communicating with patients. My son was quiet until he heard all of this.? At this point, I couldn't help but told her that the patient's attitude, especially the child patient, depends a lot on the Doctor's approach and behavior, now my child does not want to stay. and wanted to leave the room immediately, but the doctor mocked my attitude and my baby, even threatened me with surveillance cameras. we argued for a while. I don't know how to explain to her that the doctor's attitude affect the patient's psyche so much special to a child patients. I asked for the documents then left, still heard her voice in the office mocked about me and my child. I felt so disappointed and felt so sorry to my son.

It took me 2 hours to do standard blood work this morning, very frustrating and annoying. Many people walked out and refused to wait. They need more staff or more efficient staff or processing procedures. This should not be allowed to continue. G. Teskey

I had a great experience here. The queue was small on an early weekday morning. The technician who drew my blood was very efficient and competent. Very quick, no pain at all. She was very comedic, too. I laughed quite a bit! Lovely staff. Thank you!