Best Western Voyageur Place Hotel

The rooms are spacious, clean and the staff is just amazing (Rachel, the receptionist, you are the best). I travel about 200 days per year, and I felt that my needs were addressed in that hotel. I also felt safe, as the room and the common ares were clean and Desinfected. I really liked its location as well. Close to gyms, supermarkets, pharmacy, etc. Such a great location. I do recommend this hotel, for sure

Rude staff the sink in the room didn’t even drain properly rooms weren’t cleaned at all while we were there for three days beds were never made and vending machines didn’t work wouldn’t be staying there again also didn’t have continental breakfast not impressed very small rooms and no pool

All the staff here are super friendly and helpful. Rooms are clean and spacious.

Great experience! The staff were very accommodating and the rooms were exactly as described. Comfortable, clean, and affordable.

Great hotel, right on a main roadway. Rooms were very clean. Staff were friendly and even gave nearby restuarant recommendations.

Stayed Friday to Sunday 20-22 May 2022. Reception was warm and welcoming. Check in was a breeze having completed the preregistration a couple days prior to arrival. Room was spacious and clean. I had flagged one of the house keeping staff for a spare garbage bag, as I try to keep my personal dirty laundry in one but had forgotten to throw one in my suit case. The house keeping staff that I approached didn't bat an eye at this strange request.

I stay at this hotel Sunday to Friday every single week for work purposes. The Best Western in New Market is my second home. Let it first be said the cleanliness of the rooms are above and beyond. As someone who frequents many hotels (and I have stayed in many) trust me when I say the rooms are clean along with all bed linens, and bathroom..ex toilette, sink, tub, and towels. The staff at the front desk are extremely courteous and friendly. They will see to it that your stay is as comfortable as your own home. The wifi is awesome! I stream videos at night, and I have no issues with speed or picture. I watch from start to finish. Last but not least the water pressure in the bathroom is great! The temperature of the water does not fluctuate while you're using If you are looking for a hotel in New Market come to the Best Western Andy.

We stayed recently because we had medical appointments nearby. The location is great. We had a room in the hotel tower section. The room had clearly been recently renovated. Bathroom very clean, grout was pretty clean, fixtures all looked pretty new. Furniture in the room was all new looking, not worn. Even the carpet looked pretty new. All good and we appreciated the cleanliness. Beds were already dipping where people sit up - maybe rotate them to even out the use. We witnessed other guests standing in the stairwell on our floor, smoking next to the little window that they had opened. That was disappointing. Our big concern was the lack of mask wearing. Half the front desk / office staff we saw just never wore masks. Not pulled down. They did not have one on. All the housekeeping staff we saw in the hotel hallways / in rooms (4-5 different people over our stay that we saw working on rooms) had no masks. Not just pulled down, but *no mask* while working. People walking in and out of the restaurant had no masks. Not sure customers or staff, but no enforcement there either. It is currently the law in Ontario that masks are required. The hotel had signs up everywhere reminding people of this. Yet many staff in customer facing positions just did not wear masks. This blatant disregard for the law, for the customers (many of whom stay here due to its proximity to the large regional hospital), for their coworkers, was very concerning. Ontario has indicated that there are very few medical conditions that justify not wearing masks. I find it doubtful that all the housekeepers we encountered and the front desk / office staff all have these medical conditions exempting them. That would be a very high number of people working here with serious medical issues. I believe it is more likely a management choice to ignore the law. It makes me wonder what other hotel bylaws and what food service bylaws, etc they decided just didn't apply to them either so they were going to ignore them. Who knows what else they are not doing properly? We choose to not eat in the restaurant as we had no faith in anything being enforced. Despite the rooms being newer, we will stay elsewhere if we have to return to the area.