Bella Sposa Evening Wear

My wife found her dress here and it was a great price!

Over priced...we had to buy a dress for my wife..staff are friendly

Beautiful selection of dresses, great prices and excellent costumer service.

Was there for Bridesmaid dresses, found perfect ones. Bought and paid 100% upfront - ordered Oct 1, 2015. We JUST picked them up yesterday - April 13th 2016. Worst Customer service, unprofessional sales clerks (one even giggled on the phone when I had called to see if the dress had arrived and identified myself - she "appologized" when I asked what was so funny - her reason, "oh someone just walked by and made a face", and Manager does not return calls - even when SHE said she would call back with an update. Supplier shipped a dress with a mark on it - apparently back in January. Sposa, returned the dress (failed to update us), and was "waiting" for the replacement. Wasn't until a frantic phone call in Feb placed by the bride, did the manager advise of the "mess up" - and a replacement one had been ordered right away... 2 shipments arrived, and no dress. Finally took threatening to get a refund - or have them order the dress with express shipping (as there were several american stores that could have the same dress - same brand (verified) - shipped in 3-5 business days. Magically dress showed up in the 3-5 business days - something which Sposa had said was not possible as the manufacture was in China - again, only reason we knew was because we called to follow up with dress arrival. When we signed the paperwork picking up the dresses - the "shipment date" was January. Sales lady spent more time wrapping a $15 costume jewelry necklace than she did with us and trying on the dress and closing the sale (finally). Not one manager (even though they said they would be there, we confirmed a time in the morning) met us. The Sales Lady did not apologize once for any of the ordeal. all in all - 3 bridesmaid dresses took 6 months to arrive, and the store blamed everyone but themselves. Wedding is early June, cutting it extremely close for the girls to get the required alterations. (which by the way, they were promised to be "squeezed in" if they wanted to have them done at the store, a service that was never even mentioned yesterday when the girls were talking about what they needed done). I can appreciate "s&%!t happens" - what sets a store apart from others, is how they handle it.

Lovely shop with lovely people, dresses in all sizes and types, there is something for everyone. The people who help you are very helpful and have lots of knowledge on fabrics and types of dresses and can help you find something that suits you!

I bought my wedding dress in this store. I love my dress but the sales assistant was rude and definitely took away from the experience of buying my dress. I also felt she lacked experience when guiding me on the size of the dress to order not taking into account I had a baby 3 months previously.

We purchased my daughter's grad dress here, which had mesh in the front that was ripped at the time of purchase. It was too big and had to be taken in and the mesh needed to be fixed as well. When my daughter went to pick up the dress and try it on, she told the girl it was still too loose and the lady said, that is what you wanted. I was unfortunately not there at the time as we are from out of town. We later discovered the mesh that they had reattached was completely crooked across the front. We ended up taking the dress to a professional seamstress who fixed their mistakes and hemmed the dress for the same cost as what Bella Sposa charged us. I tried to discuss this with the manager, but she was not willing to stand by their workmanship or their customer service. We won't be shopping here again. For anyone else who may shop here, get your alterations done at an outside establishment. Any business who is more interested in their policies than making things right with a customer doesn't deserve repeat business.

Initially we felt a bit unwelcomed by the front person who seemed to be very busy, even though we had an appointment her curt behaviour was almost a deal breaker but Faith our consultant was so nice and helpful we felt confident again. We ended up getting the dress here. Prices were average and the dress was perfectly suited my daughter. A friendly welcome and appreciation of our business would have made it a better experience. Thank you Faith for being so sweet.