BELFOR Property Restoration

I have had numerous positive interactions with Belfor in Edmonton. They came to inspect a rental property of mine that we suspected might have a mould issue. They were very quick to respond to my request for help, provided awesome service and I found that their workers were really friendly and seemed trustworthy. Another time, we had a water leakage issue with our hot water tank and the plumber who they sent to help us was super fast and fixed the problem right away. He was even willing to do a follow up with us when we had additional questions. Really great company from my experiences. I would recommend them anytime.

Belfor Edmonton completed restoration work for me after I discovered water seepage and mould growth in my basement. My carpet needed to be removed, as well as the tiles underneath that were all mouldy. As it turned out, the old tiles contained asbestos and needed removal as well. At the time, this felt very stressful and I was really worried about damage and costs. The project manager, Marshall, totally put my mind at ease and explained the restoration process to me clearly, and made himself available anytime I had questions for him. All my phone calls and emails were returned promptly. When he came to do the initial assessment, he was very professional and showed genuine care and concern for my situation. He even looked into some costs for replacement materials so I could get the best prices possible. He estimated two days to complete the abatement, and finished it in only one. I would recommend Marshall, and Belfor, to anyone needing restoration work completed. You will be in good hands!

It's coming up on the one year anniversary of my father's passing, which made me think of how thankful I was that Belfor was there for me. I was able to spend my time with him during his final days in hospital while the Belfor crew carefully packed and moved all of his quarantined belongings for me. As I unpacked everything later, it was evident that they did everything with care and consideration. Thank you Belfor!

Rarely do I take the time to write a Google review, but the team I dealt with at BELFOR deserves special mention for jobs well done. Nikita Cooze, a project manager at BELFOR, coordinated the repair and restoration of my condominium after two major floods and two leaks. She is professional, dedicated, and responsive to feedback. Nikita takes time to explain what she and her team are doing and why. With any special requests, she goes above and beyond to fulfill them. If ever I pointed out anything about my job that needed additional work, Nikita happily addressed it. My father, who has worked with many construction crews, expressed to me that Nikita is unusually excellent. I would happily recommend Nikita and her team at BELFOR to anyone who needs their property repaired and restored.

Unorganized and unprofessional. After a house flood I used Belfor for my pack out and storage of my belongings. When creating the lists or restorable non-restorable content Belfor missed documenting over 100 items I owed. I talked to them they went and re-took photographs and were then missing 50 different items that originally were there. Met in person, after two hours I still did not have the necessary information. Manager took no accountability and raised his voice at me. I wound up moving my stuff to another facility, after a month I was still waiting on a list I was told would be completed within 72 hours

We had significant water damage in a bedroom below a bathtub which had a faulty drain. The water damage caused significant water soaking of the ceiling, room walls, bed mattress and caused damage to our solid wood bed. What a mess! We were very concerned with the extend of the water damage and if the bedroom and including the ceiling could be restored to its original condition. Beflor Property Restoration immediately came and removed all the water damaged areas and told us to get rid of the water soaked mattress and they immediately installed a number of powerful drying fans for a few days to prevent any mold from starting. They were able to completely restore the entire room to its originally condition which we were very happy with. But most of all we were thoroughly impressed with the entire Belfor team including the management and all the different groups of people that came to work in our house. I have worked with many service companies but have never seen such an excellent service company in action. For every step of the restoration project, they was always excellent communication through phone calls and texts with the management and the workers so we were informed at every step of the restoration project. Every Belfor worker was extremely careful in protecting our floors and walls while they were carrying in a lot of equipment and removing all the damaged garbage. They were always trying to do the best job. Every worker represented Belfor with the highest level of professionalism. I did not have the opportunity to spend a lot of time with the original workers but I did spend some time with a gentlemen named Eric. He was truly a very highly skilled professional Belfor employee who made sure that his work was completed with the highest level of quality and care. It was a pleasure to talk to him and see him work at his trade. In conclusion, it is obvious from our restoration project that Belfor's management has developed an excellent complete team which is totally committed to provide the client with the best possible service with superb final results. I strongly would recommend hiring Belfor for any restoration project.

We have had a great experience with Belfor. We used their services for water damage and mold removal, which turned into a much bigger project than initially expected. After some frustrating delays from a different company, Belfor responded very quickly. Our project manager, Nikita Cooze, was very friendly, professional, very responsive, and was great at explaining things to us. The project coordinator, Tara Wills, was also a great support, very communicative, professional and friendly. We also have nothing but great things to say about our contractor, Pat McGee, who has done excellent quality work. Pat is tidy, courteous and highly skilled. Overall, great experience!

Please DO NOT hire this business. We contacted Belfor to assist with removing damaged material following a flood at a property we own near Lethbridge, Alberta. The workers did not show up when they said they would, would only work a few hours and then leave the site and took over 3 weeks to complete a 3 or 4 day job. The workers left behind personal garbage on site, gave shocking advice on asbestos mitigation ('just play dumb and put it in a bag'). We wasted a lot of time waiting for them to show up to the site. To add to this, Belfor then outrageously overcharged us. Their estimate of # of hours on site was nearly TRIPLE what it should have been. We can understand adding extra time for travel/dump runs/preparation/etc. but there were more than $2500 in over-charges. We argued about the bill for some time and then finally they charged the credit card number they had for us without confirming first. If you have hired them CHECK YOUR BILL. Overhead staff would return my calls but not act on my requests for weeks on end. Eventually we finished the job on our own as they left the site a complete mess (see attached photo). We are going to report them to the Better Business Bureau-- lots of mis-management here. Please hire someone else!!!