Barrhaven Mazda

Terrible experience, don’t recommend the service department. Got my 2021.5 CX-5 Signature at the end of July, recently the infotainment system rebooted on its own while I was driving. Took my car to the dealer last week, I was told they repaired my car by updating the system. But it is still happening. And after I called and questioned why it still happens, after a few backs and forward conversations, the service clerk eventually said, it has nothing to do with him, he just transfers the information between me and the technician. Made another appointment today, I was told they couldn't reproduce the issue and asked me to keep an eye on it and try one thing if it happens again, and it happens again tonight. I was also being told if they couldn't reproduce the issue, they couldn't do anything and couldn't fix the issue, what a great way to push the responsibility to the customer. After today's appointment, it seems some of the car settings got changed, called again and a lady asked to go back and they will figure it out. The service clerk who served in the morning did come out and no one knows what got changed, even though the technicians on site, because the original technician who troubleshoots my car left for the day. After all this, I got yelled by the service clerk and left me alone in the parking lot eventually. what is a great service they provided here.

One star is generous for our experience- it wouldn't let me post unless I gave a star. My husband was researching used cars for our son. He came across one at Barrhaven Mazda. He called several times and nobody answered the phone, so he drove there and met with a salesman, who gave his card to my husband and checked on the vehicle. He came back to say that the car was sold months ago! My husband stood up, threw the card on the salesman's desk and questioned why the add was still up. The salesman said "why do you disrespect me" and "you should have called first". My husband said I called several times and nobody answered. Great way to sell cars!!! You should be bending over backwards for your customer. My husband threw this salesman's card back on the desk as a sign of frustration. Funny that the salesman would automatically assume it as a sign of disrespect. Respect the customer and you'll get sales. But you've tarnished your reputation with this customer.

Max and James worked hard to hunt down the exact vehicle I was looking for, even during these challenging times they did a fabulous job accommodating my request as well as a fair negotiation process. Justin was able to wrap up the finance side of things and explained things well to me. I traded a lease from another brand and dealership from out of province, so things werent as straight forward as they might normally be. Overall a very friendly staff, a much better experience than my previous brand. Also, the car is great, love it!

I just purchased my new car from Barrhaven Mazda. I enjoyed the process with Devin, my salesman, who was patient with me and my indecision and hesitation during the process. He is also very knowledgeable about Mazda's vehicles beyond just looking at a website for information. I also really enjoyed dealing with both sales managers, Walid and Mark, who are friendly, patient and understanding. They also provided a great deal on a new car. I highly recommend Barrhaven Mazda and to ask for Devin, to help you through this important purchase.

I am very happy with my new mazda 3 sport and i want to thank the team for their work, a special mention for Yamen working very hard with the financial approval and Bogdan who was very professional and gentle, one of the best sales person i ever meet, great dealersihp

Excellent dealership, the atmosphere was friendly and inviting, and at no point did I feel rushed. Ahmad helped me find a 2020 Mazda CX5 GS that was perfect for me, and he worked hard to make sure I got the best deal possible. The whole car-buying process was quick and painless, from sales to finance. Would highly recommend coming here if you are interested in buying a new car.

First time going to this dealership. Been a loyal Mazda performance car buyer for over 12 years of new car purchases. Not to throw shade and name names but the dealer I bought my last car from in Kanata must have changed leadership or staff, but sufficed to say I was very unimpressed with the customer service and pushy sales tactics before even commiting to something (dealer pushing mandatory “”tire warranty package”” for $400 before you even sit down to negotiate, citing how they can be choosy with customers due to supply and demand). Yeah no thanks. That said, I left the first dealership and drove to Barrhaven Mazda on a whim. No appointment, no calls, etc. I’m greeted right away by Alex B. Now Alex B is a car guy. Alex B gets it, and Alex B has *rockstar* customer service. Alex B needs a promotion, or at least a sticker or something! In today’s world, you often find that a dealership is selling inventory that isn’t even at the dealer yet, due to the ongoing delays in getting just about everything but toilet paper nowadays. That said, best car bill of sale purchase experience I’ve ever had. Turns out, the sales rep actually talks to finance and describes the customer. Adnan I was aware that I do a lot of my own maintainence. Didn’t try to strong arm me into any packages for warranty (I mean Mazda’s warranty is pretty good already but these cars last) Because he’s such a genuine guy and good at the upsell, I’ll be going to the dealer for my oil changes for as long as I own the vehicle. Adnan I needs a raise or promotion too but times are tough so I try and do my part there. Everyone’s got to make money, and it’s a good value package Dilawri has. Overall very good experience, and I don’t even have a car yet. Imagine when they actually are able to have you test drive it. Edit: Only one month later and my car was delivered. It’s in mint shape, detailed without any paint damage you may encounter at other dealers. Once again, Alex and Adnan provided excellent customer service. Adnan reached out to me to coordinate delivery and worked around my schedule. Alex clearly fully engages in all the training sessions as he knew the “quirks and features” like the back of his hand. Adnan clearly explained all the paperwork as we finalized everything, super down to earth guy.

Big ups to service advisor, Tom D. Very friendly, honest and trustworthy Brought my Mazda3 in for inspection for the first time at this location and was very glad to meet Tom. All of my concerns were addressed and resolved quickly. I highly recommend the service department at this location and will be dropping my vehicle off for maintenance in the future.