Avis Car Rental

Name: Avis Car Rental
Address: Cascade Plaza, 317 Banff Ave, Banff, AB T1L 1A2, Canada, L, Canada

3.2/5 ★ based on 8 reviews

Contact Avis Car Rental

Address :	Cascade Plaza, 317 Banff Ave, Banff, AB T1L 1A2, Canada
Phone :	📞 +7
Website :	https://www.avis.ca/en/locations/ca/ab/banff/yba
Categories :	Car rental agency ,
City :	L

Cascade Plaza, 317 Banff Ave, Banff, AB T1L 1A2, Canada

Best Car rental agency in Canada

M	Mark Black on Google ★ ★ ★ ★ ★ Was charged a full additional day when I returned the car 90 minutes late on a Sunday during closed hours. Frustrating enough. On top of the additional full day charge, I was also charged 15 dollars for returning the car late. The car sat in the parking garage for 40% of the billing period. If they had gone through their late policy with me, I would have just kept the car for the full day. Previous time I used this location they didn't honor an Expedia.ca confirmed booking. Customer service was so-so. Enterprise or Budget are much better options.
K	Kirsten Alexis on Google ★ ★ ★ ★ ★ When you're in the Canadian Rockies and really want to explore, it's best to have your own car. Since it was winter, and I had flown into Calgary to meet my mom for our trip to Banff, I didn't have a car. We chose Avis Banff because it was super close to the hotel and had great reviews. Our car was clean and perfect for the road conditions. Kamila was such a pleasure to work with; she was so sweet and helped us get the perfect car for our trip. We will definitely use again!!
C	Camryn Bradley on Google ★ ★ ★ ★ ★ Never again! We broke down outside of Banff Canada on a weekend and of course the only car rental company that was open was Avis. Because they are the only place open apparently that gives them the right to have zero customer service manners. The man at the counter was curt and rude. He never said thank you or smiled. Naturally we were having an awful day, we just found out that we would have to spent three more days in Banff which is ridiculously expensive, and we would be spending quite a bit of money to fix our vehicle. Not to mention the outrageous rate that the Avis in Banff charges. Despite all that we still went into Avis with smiles on our faces and a friendly demeanor but it was not reciprocated. It would have been nice to get at least a smile from the Avis employee but instead he was rude! If given the choice (which we did not have here) We will never rent from Avis again.
E	Elmer Pillerva on Google ★ ★ ★ ★ ★ im always rent a car in AVIS banff cascade mall branch. but this is the first time i rented that are dirty and really dusty even when you open the AC the dust blow inside the car. The driver seat tire is wiggling when i checked it, its like very less air..
E	Emily on Google ★ ★ ★ ★ ★ Prepaid online for a rental, when we turned up at the desk on the day was told they had no vehicles available. At no point did anyone try to get in contact with us to let us know in advance. Would give 0 stars if possible as didn’t get a car and had to go through a frustrating phone systems to try and get a refund as they couldn’t process this at the desk.
S	Sophies Visuals on Google ★ ★ ★ ★ ★ The customer service here is amazing! There was a employee working May 21st-22nd who was super friendly and helpful. When returning the car I had lost one my apple air pods down the seat and I rang through to see if they were able to get it as we couldn’t reach it. The guy was able to reach it and return it to us! Thanks so much, will be returning to Avis again!
J	John Mauro on Google ★ ★ ★ ★ ★ I just want to thank the staff at the Avis center in the Cascade Plaza in Banff, especially Tim. I had rented a car at the Calgary airport and was planning to be driving in and around the Banff area. The car developed a sound in the breaking system that I was not comfortable with since we would be driving several hours north to Jasper where I knew services would be extremely limited. I talked to Tim who immediately arranged for a comparable vehicle to be exchanged, took care of all the paperwork transferring the vehicle and gave me the assurance there would be no issues... and that is is exactly what happened. I had a new car, cleaned and ready for me and our journey within 30 minutes and no hassles returning the car to the Calgary airport several days later. Tim's professionalism, assurance and just great character made this potentially stressful situation an awesome experience. Thank you Tim!
D	Daniel Jiang on Google ★ ★ ★ ★ ★ I was stay there for 4 days and I have been there 4 times on every morning. I rent a car from avis airport, and I just found out the engine light was on when I drove the car to banff, plus I can heard noise on driver side, so I quick stop by Saturday morning to have them check it out. Their manager just turned the light off for me which is ok to me however, it showed up again once I drove to the different lake. I went back to their office on "Sunday" morning, they told me that will replace car for me, but the premium car is in the process to clean. I have to return on Monday morning which I take their excuse. When I returned on Monday morning, they told me all the car rent out, and my car is brand new which shouldn't have any issue. My point is, your guys ask me return to pick up car on next day, but there was no car for me. It is my vacation and I cannot sleeping till I want to wake up because of your car has issues. What service is that ? Definitely not return any more.