Aqua Bay Pool and Spa Ltd.
3.9/5
★
based on 8 reviews
Contact Aqua Bay Pool and Spa Ltd.
| Address : | 1157 Midland Ave, Kingston, ON K7P 2X8, Canada |
| Phone : | 📞 +8977 |
| Website : | http://aquabay.com/ |
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| City : | P |
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Angella Fudge on Google
★ ★ ★ ★ ★ My husband and I won't go anywhere else! We love the service we get when we walk in the store. Always greeted with a smile and it never ceases to amaze me how much knowledge they have. Always willing to give advice and help even if it means they won't make any money. We've been to a couple other places in the area and Aqua Bay, by far, exceeds expectations. Thank you for being so helpful!
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Robert Tucker on Google
★ ★ ★ ★ ★ Worst experience ever! Numerous calls with no return calls. Missed appointments, showed up unprepared with appropriate servicing parts. When we finally, after more than three months trying to work with these people, went to their store. Upon arrival we were told getting a bill for services would take two hours, however on insistence they eventually produced a bill. Stay away
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Diamonious on Google
★ ★ ★ ★ ★ Worst experience ever, never showed for appts. Horrendous customer service. Do not waste your time here. It will be the biggest headache of your life. Cancel three appts and no call with no explanations.
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greg vivian on Google
★ ★ ★ ★ ★ Staff always great, really went out of their way to find me the perfect colour of umbrella. If you need parts for your pool or hot tub their experienced staff will come to the rescue.
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Tyler Buttle on Google
★ ★ ★ ★ ★ Great store for pool supplies
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Wendy Docteur on Google
★ ★ ★ ★ ★ Super helpful, friendly and very knowledgeable staff.?
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K on Google
★ ★ ★ ★ ★ Not sure who the guy I was that I dealt with all I wanted was my pool water tested when I told him I wasn't really sure what size the pool was for we just moved into the house but I already had chemicals for the pool he got very rude when I told him that I didn't need chemicals right now I just needed my pool water tested he proceeded to test my water by throwing everything around in the back like pouring the pool water in the tester and then chucking it in the sink and just like not being very professional about it at all you lost my business right there.
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Stefany Lafortune on Google
★ ★ ★ ★ ★ Absolutely HORRENDOUS customer service.
Tried to get advice for a SMALL pool. Seems like that person either had NO clue or didn't care to pay attention... and then WALKED AWAY while we're trying to understand what products to get and how to use them.
Never. Ever. Ever. Again.
Update: I then made my way to a different store and was advised I absolutely did NOT need any of the things the employee at Aqua Bay nonchalantly picked up and told me I needed.
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