Aon Reed Stenhouse Inc. - Edmonton
1.9/5
★
based on 8 reviews
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Contact Aon Reed Stenhouse Inc.
| Address : | 10180 101 St NW Suite 2000, Edmonton, AB T5J 4E4, Canada |
| Phone : | 📞 +7898 |
| Postal code : | 5 |
| Website : | http://www.aon.ca/ |
| Categories : | |
| City : | J |
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Sophia Bowen on Google
★ ★ ★ ★ ★ Is there a less than 1 star option, because I would've chosen that. Called today to get a quote got transferred to carmen she was LOVELY, then got transferred to someone in service who woke up and chose aggressiveness! Ma'am at the end of the day, your job is CUSTOMER SERVICE pleaseeeeeeee work on your tone and customer approach, No wonder you guys continuously get bad reviews.
Management, take a look at these reviews and train your staff! :(
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Brett Paulitsch on Google
★ ★ ★ ★ ★ The rates seemed good at first but have been jacked year after year for no reason. My vehicle is aging and depreciating, I have no tickets, and my rates are going up hundreds per year. The customer service is atrocious, good luck getting through to anyone and when you do they’re entitled, rude, and absolutely disgusting to deal with. I cannot wait till my plan is up. I will never do business with this horrible company ever again.
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Myroslav on Google
★ ★ ★ ★ ★ I have been with AON as brokers for more than 3 years and throughout this time, I had good and bad experiences. I think it really depends on who you get on the call. Some people were helpful and courteous and some where unhelpful and made mistakes that cost me money. I do think they need to work quite a bit on the quality of the customer service they provide.
In my last experience, adding another vehicle to the policy, the person at AON I talked to gave me wrong information that led to me purchasing the vehicle without the required safety inspection. When I went to finalize the addition of this vehicle, I was told that I do need the inspection. If I knew that, I would have structured my purchase in quite a different way and the purchase price would be different. On that second call, we established that the original person I spoke to "just made a mistake" and the response that I got from the clerk was "oh well, what can we do?". Quite unprofessional. Will consider switching to a different broker.
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L Baker on Google
★ ★ ★ ★ ★ My quoted rate increased mysteriously after I already cancelled previous insurance! Very poor customer service. One continuing problem is name misspellings on the policies. I have made numerous tries to get things corrected but never has been 100%. I would have changed sooner but haven't had the time. I will move my insurance to another company soon!!
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Bill & Dean Navratil - Price on Google
★ ★ ★ ★ ★ Have been on hold for 1 hour. Called in 2 days ago. Had the call returned from someone who's English I could not understand and he forwarded me to Edmonton ( I presume) . Absolutely horrible service for clients of 20+ years. If you are not already a client , check elsewhere.
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Maria Legate on Google
★ ★ ★ ★ ★ I am going to give this company 0 stars!!! Worst experience at the phone I felt humiliate . This guy didn't have manners first, then he play he never understand me . When I was asked about my job cashier he seem to be disappointed. I just call for a quote and your job guy is not better than mine but I am sure I am a better person. have a nice day.
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Dreyton Dave on Google
★ ★ ★ ★ ★ This company does not even deserve a one star, We have been with them for over 20 years but somewhere along the line they have made terrible changes. Amongst many other concerns with them, for the last three years we have not received our yearly automatic updated vehicle insurance slips, even after notifying them each time we are not a General Delivery in a certain town but have moved. We ended up canceling our house and boat insurance with them and now I'm feeling we should cancel the auto insurance as well
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Jayme MacDonald on Google
★ ★ ★ ★ ★ I have been with Reed for over 25 years. I would of strongly recommended them years ago but I find that I cannot do that anymore. Over the last 3 years, I have found very mixed reactions when I have called. One good example is that I found a mistake on the policy. When I reported it, the rep did not believe me and would not help. I ended up calling back again and this time the rep checked the transaction history and found changes that I made previously were incorrectly entered by them. If this was isolated incident, I could let it pass but it isn't. When I have called, I get the impression that I am inconveniencing them with my questions. Part of the problem I think is with their system as it does not seem to allow "what if" type scenarios easily. I have asked for clarification on policy but was not provided written verification, its just been all verbal. I find the website for Aon and in my case Traders very lacking compared to other insurance companies. Customer service has taken a big hit in my opinion. Why am I still with them then? It has become such that their rates used to be superior to others but it is not the case anymore. Either similar or even more $ which was never the case. I hate the idea of switching but I don't think loyalty matters to this company any more.
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