AGR Insurance Brokers Inc.

Had economical, terrible customer service from agr as well. It was like they didn’t want me to know who was in charge of what. Never had a claim in theee years but as soon as I started asking for more quotes (with agr - aka more money for them) they still were rude. Aggressive CSR made me cry. I had to go to the ombudsman (GIO) and ribo (insurance body) and get them involved to even get a clear response (a refund amount) when I wanted to cancel after they were rude. Then finally got a refund amount and am still waiting for the actual refund. Get insurance anywhere but here. They won’t be easy to get claims out of if you were actually unfortunate to suffer. :/

horrible service, as a matter of fact no one is getting back to me and it has been since April 13th. I want to add a new vehicle to the policy and still no response. The phone number given to me just plays music. Is anyone there???

Please don't call on a Friday at 4:15 p.m. because apparently there's nothing they can do for you (it will have to wait until Monday!). That's exactly what the agent said to me. Please consider another company. We've have nothing but issues with them since they've taken over Aviva insurance. The customer service was not what I would expect from an insurance company.

I was a client of AGR for about 10yrs while I was insured with Intact Insurrance. They were great! Never a long wait in queue by phone and very personable service. (:

Always had great service.. but the phone lines are messed up...if your are with Economical your get an Aviva rep and the option to pick Economical was not in the queue....this happened 3 times in the last 6 months...sort our the simple stuff...various tel number also...confusing for nothing

Absolutely hopeless complaint completely jinxed up my motor insurance after I made it clear to them I wanted switch to another insurance company through them they cancelled the first but failed to start the second. Got then explained that the person originally dealing had been moved within their office due to mental health concerns! As a result was driving without any valid insurance for 4 weeks completely unaware!!!! Avoid avoid AVOID

Do NOT join AGR insurance. If you have a broker by the name of Terry A., RUN. This company provides monthly quotes and then proceeds to withdraw another amount out of your bank account. They do not advise in advance nor do they help when questions are asked. If you have Terry as a broker, do not believe a word he says. He will just refer you back to AGR to complain without providing any rationale for changes made to a policy. Terry convinced my to join AGR given my employee discount. I had my first accident within a year (someone hit me from behind while I was parked in my vehicle). AGR repaired the damage to my bumper. However, my trunk door now closes on my head every time it opens. I attempted to contact AGR through email and telephone calls to no avail. No one responded. I had to physically return to the body shop to advise. Staff confirmed there is a problem with contacting their shop and they "are working on it." AGR Staff witness the trunk slamming down on my head and confirmed a missing part from the trunk. They assured me they would fix it since the trunk was not damaged before I took in my vehicle for repair. They conducted an assessment and reported it was not their fault. As such, they would not fix my trunk and did not return a missing button for the trunk that was there before repairs. Furthermore, I just received my renewal policy which increased $100. I contacted Terry to ask questions, but he was providing incorrect information and directed me to contact AGR directly since he did not know why the policy increased. When I challenged him with the information he provided, he hung up on me. Do NOT join AGR. You will be pulling your hair out. I spend HOURS and time to find answers and to repair a trunk that was working perfectly before my accident. After one year, they raised my insurance rates $30 per month with NO explanation. Stay away from this company. Please.

I've been on the phone looking at quotes all day and talking to different agents from various companies. Terry from AGR was the only one that stood out. Really good service over the phone. He was enthusiastic when he spoke with me and took the time to explain general insurance terms until I understood them. I'm happy I got him on the line today.