Wholesale Club - Edmonton

I purchased a coffee container a week ago and today I wanted to return it as it had an operating issue. I and my wife called the store before reaching out as my home is 40 minutes driving distance from home. We were informed that if it is within 14 days they can check the visa statement (if we don't have a valid receipt) and refund for so. We went to the store and a lady, working at the cash counter, informed us that she needs to check with the manager. Then they asked us to come next day as the department manager was not on duty. I asked to speak to the manager on duty to explain my problem that how much we have to drive and we came to the store after receiving information over the phone to come by. The manager came and informed us "I can't help you with so as last time I did for someone and I got lots of HEADACHE, so you need to come back tomorrow." The answer seemed inappropriate to me as it gives headache that's why you don't want to help us, that's not a constructive answer. Does it seem like I don't want to work that's why come tomorrow? On top of that, the manager was not wearing a mask properly, which can be observed in the CCTV camera of the store. During the whole conversation, HE WAS WEARING MASK BELOW THE NOSE. I asked him to wear his mask properly but he began to leave the place without fixing the mask so I took out my cellphone and took his picture but still, he didn't bother to wear his mask properly. Then I started recording a video and was asked politely to check why he was not wearing the mask and he ran away. The other staff was also not asking him to wear his mask properly. After all this mess I decided to leave the store and see what I found, the same manager was working with other staff members, and still, he is not wearing his mask properly and not maintaining social distancing. He did not apologize for his service and act of not wearing a mask properly. He was even repeating the same behavior after the complaint, seems like he doesn't care or does not have care of any consequences. I have the video recording and a photo with the date and time, which clearly shows the behavior. It is for wholesale club's responsibility to maintain a healthy environment in their store. I AM WAITING FOR YOUR RESPONSE BEFORE I BEGIN OFFICIAL complaint WITH CITY OF EDMONTON AND Environmental Public Health, ALBERTA HEALTH AGENCY.

Staff was amazing with helping push 5 carts of product and the assistant manager was an amazing help with loading my truck!!! Thank you for all your help!

Good selection and big packages at a good price and if a wholesale member more savings.

Nice just huge decent prices on the grocery store front well worth the look around .

Good selection and well stocked store. But for the love of all things good, PLEASE PLEASE PLEASE just put in a 10 items or less line, or even more checkout staff!! Even a self scanner for 10 or less items. Not everybody buys $600 shopping carts and it REALLY sucks getting stuck for 15 minutes behind someone buying 86 different things on a trolly, when you have a box of noodles and some pop, with 2 checkouts open.

Always great prices for bulk items, especially bacon it's 2.99 here, you don't need a membership to shop here..

I like the store you can find good deals for sure. However their return policy sucks! (Costco's return policy is the best!! You should take reference from them wholesale club. ) I can't find any info on returns on the website, the receipt says exchange or refund with in 14days of purchase. It has no mention of any restrictions. However in store they won't accept returns if the packaging has been opened. (Beacuse they can't put it back on the shelf) I think alot of time when there's a problem with an item, you don't know something is wrong with it until you have opened it. Your policy is useless to the consumer.

Is it me or are there an overwhelming amount of "Local Guide's" leaving reviews? And every response from management is so generic, which makes you wonder if the company is actually reading(or caring about the concerns from their customers) the comments? And are they actually writing up the bulk of the 5 star reviews?!? My own thoughts is the store is dark and dingy and they never have enough cashiers and inevitably you're stuck behind some dude with 100 items for his own store and I'm only wanting a carton of smokes(while him and I were in line he saw that I only wanted 1 item, he still made me wait for him and his mountain of groceries!! Humanity at it's best?!?). I wouldn't shop there for my groceries(workers seem a little shifty, my own opinion, and not at all helpful). Just the cheap smokes. And no, I'm not a local guide!!!