White Rock Optometry Clinic

I had an appointment with Dr Curry Nov 10/20. She did a very thorough exam and explained everything. Sandy was also very thorough and helpful picking out glasses. Overall a great experience, everyone was great including the steps needed for covid. Thank you, I would highly recommend this Optometry Clinic.

I used to go here starting about 10 years ago. Over time my doctor retired and the place turned into a factory, pumping through people at an amazing pace. Talk to this person for this, move down the line, then talk to this person and so on and so on. Oh and please pay BEFORE you get any service. I’ve never been to another business that does that. The relaxed friendly tone was gone and I was fed up. I went somewhere else and was happy enough for a few years. Today I thought I would give WhiteRock Optometry another try because I like to support local businesses. I walked over from the mall since I was there shopping. Knocked on the door and a young girl came out. I told her I would like to make an appointment. Sorry, you have to phone in for an appointment. Really? I can’t just come in and talk to someone? I know it is Covid times and I respect what businesses have to do, but I found it strange that I couldn’t just come in and make an appointment. I was masked and so was she. I’m just as glad because I probably would have been freshly annoyed by the impersonal rote service I would have received.

My family has been treated here for over 20 years, we always receive prompt, polite and professional service.

I always have a great experience and I've been coming here since I was little. Dr. Grewal has been my optometrist for years and takes amazing care of my eyes. The entire team is always professional and helpful. Thank you for the great service!

I've been going to WR Optometry Clinic for at least 15 years. My appointment wait times have always been kept within a few minutes. To me, that says they're very organised. They have a lot of sophisticated, specialised equipment and are able to look and provide services that are more than just a prescription for eye glass lens. That's important to me because of my long history of symptomatic ocular hypertension. I recently got back from an emergency appointment. I was able to see the doctor within a couple of hours.

I have never written a review but I feel like I had to warn against this office. Just to note: I am using a fake name to protect my identity. I had been with White Rock Optometry for the last 10 years and have only recently switched optometrists (Island Eyecare) because I had moved to Vancouver Island. When I switched optometrists, I realized how poor the service was here. I have had poor eyesight since I was born so I had surgery when I was a child, have been wearing glasses my whole life, have had contacts for two years now, and have been routinely going to the optometrist at least annually. For starters, in my experience, THEY DO NOT DEAL WITH INSURANCE DIRECTLY. I have had to PAY IN FULL and submit my insurance claims myself every time, which was a nightmare considering the nature of the insurance plan I am on. I did not realize that this was not normal. My new optometrist at Island Eyecare took the time to sort out all the finances themselves and, even though they could not figure it out in the end and I have to reach out to my insurance company myself to get it sorted, they only made me pay a deposit until this problem can be fixed. At my new optometrist's office, I have received tests I had never received in my life, despite the fact that I have been legally blind in one of my eyes since birth. My prescription was off and I learned that I am probably not a good candidate for laser eye surgery which was disappointing, considering that none of the optometrists I had at White Rock Optometry had told me this after I had asked about it every visit in the last few years. I learned that the contacts that were fitted to me at White Rock Optometry were expensive, even though the technology was outdated by 5 or 6 years. On top of that, my eyes are incredibly dry because of these ill-prescribed contacts and I have to apply intensive eyedrops for the next few weeks to repair the damage. I am a student and my new optometrist took this seriously, giving me new contacts and glasses that aid with reading. This is a concern that was never addressed at White Rock Optometry. In summary, in my extensive experience with White Rock Optometry, they did not make me feel listened to and valued and did not care about how much I was paying, despite the fact that the lenses they prescribed to me were more expensive than the lenses that were best for my eyes. I WOULD STRONGLY ADVISE TO AVOID.

Literally has now become the most INCONSIDERATE, stubborn, close-minded, ignorant, inconsistent on policy, & ARROGANT customer service receptionists I have dealt with across any business ever. Dealing with them the last 8 months has been a nightmare every single time, over the most minor issues regarding getting my contact lenses that they consistently have made so major & LIED about information to me. That reply is a lie lol, I have been a patient for like a decade.

Dr. Chin was very understanding, friendly and patient. Our English isn’t very well but she helped us. Thank you. COVID measures were also very careful.