Whisker's Urban Ranch Douglas St

Name: Whisker's Urban Ranch Douglas St
Address: 2021 Douglas St, Victoria, BC V8T 4K9, Canada, T, Canada

4.6/5 ★ based on 8 reviews

Contact Whisker's Urban Ranch Douglas St

Address :	2021 Douglas St, Victoria, BC V8T 4K9, Canada
Phone :	📞 +887
Website :	https://www.whiskersurbanranch.com/
Categories :	Dog day care center ,
City :	T

2021 Douglas St, Victoria, BC V8T 4K9, Canada

Best Dog day care center in Canada

C	Cay Rutherford on Google ★ ★ ★ ★ ★ I came to whiskers with such high hopes based off of the reviews I had seen from other pet owners. Instead, I left horrified and vowing never set foot in there again. I brought my nine month old Corgi puppy for an initial meeting at the Douglas street location. As soon as I walked in I was hit with a terrible smell of dog urine and dirt, surprisingly similar to the smell I have encountered in puppy mills with my work with the SPCA. I was then greeted by a male Gen Z worker who was apparently left all alone to both attend to the dogs that were at the daycare and my initial consultation. After dragging my puppy by his leash into the back area after he resisted following the worker, I could hear him chastising my puppy for hiding in the corner. He then proceeded to let multiple dogs who my puppy doesn’t know into the back area with my puppy which then caused him to cower in the corner terrified. After about seven minutes of this the worker grabbed Harvey’s leash and brought him back out to me informing me that my dog was “too aggressive” to be welcome there. My dog has never been aggressive to another dog in his life but due to the circumstances had become aggressive out of fear. The worker also then proceeded to tell me that “if I got my dog neutered it would fix all of his ‘behavioural problems’”. I have never had such an unprofessional experience at a doggy daycare and will chalk it up to a child who should never have been left in charge of dogs on their own.
G	Georgina Knipe on Google ★ ★ ★ ★ ★ I was able to get in without waiting too long and my dog (with a special cut) was treated well upon arrival. He looked great considering first visit with his haircut and seemed fine upon pick up. The price was reasonable and I rebooked.
M	Malinda on Google ★ ★ ★ ★ ★ The staff here are always so thoughtful about the best way to service my animal. Focus is more on animal comfort and well-being than a one-size-fits-all process. Thank you, WUR!!! :)
S	S la G on Google ★ ★ ★ ★ ★ Best place ever. My dog a little Chihuahua Pete-Pete is so attached to me, that it's really hard for me to leave him alone or with other people. After we started going to whiskers, he gets so excited every time we pull up. It's been helping him socialize a bit more and then it just gives him something different to do when mom is at work. He gets walked and lots of cuddles. He always comes home so happy
A	A on Google ★ ★ ★ ★ ★ I take my little Pomeranian here at least once a week when I can't have him at work with me. He has TERRIBLE separation anxiety, and daycare has always been a struggle. After trying both Whiskers and Nirvana a few times however, I can say that my little guy has warmed up exceptionally to Whiskers, and even seems to look forward to going! The folks here are amazingly kind and understanding, and they always give me a little update of how my pup did during the day which has helped us all gauge what has worked well for him and what hasn't. They even caught photos of him playing with some new friends, which really soothed my nerves about the experience (sometimes daycare makes me nervous too). He also loves his pack walks so much, my neighbours have seen him out and about and compliment the walkers manners and capable management of the dogs on their adventures. :) I'm so grateful for everyone at Whiskers for helping my poor pandemic puppy get some confidence being away from my side. I think my only wish is that one day the downtown location could have an outdoor space for all the dogs to play in, but I know commercial space like that can be hard to come by. The ample walks definitely makes up for it anyways. My pup always comes home exhausted and happy!
P	Pure Body Health on Google ★ ★ ★ ★ ★ Great daycare! Knows their stuff and lots of big dogs! Great for my huskies.
C	Chey Legarde on Google ★ ★ ★ ★ ★ If you actually care about your dog & their well-being, don’t bring them to this establishment. The smell of urine & dirt is SO strong, you can smell it before even entering the building. Upon walking in, the scent is horrifying. First visit later, I’m picking her up at the end of a work shift. I was told that she didn’t go for a walk, so I asked if she had been to the bathroom at all during the day - The older lady just silently nodded without actually answering me. When walking home, my dog just started going to the bathroom in the middle of the sidewalk - which is NOT like her whatsoever. When getting home, she went to the bathroom again in the middle of the living room - again, which is NOT like her at all. They obviously did not care for her as they should have, and didn’t bring her out to relieve herself over 6.5 hours! And they had fed her so many low quality treats that her digestive system couldn’t handle, even after specifically bringing her own treats without the specified allergens. She also seemed dopey, like she was medicated against my knowledge or consent. The strong smell of urine stayed on my dog when I brought her home, although it seems like she was sprayed with some sickly sweet smelling “freshener”, even after a bath/wash. I had to wash her a second time to get the stench out. She seemed so traumatized from being there, that I never brought her back.
E	Emma Neef on Google ★ ★ ★ ★ ★ Our dog LOVES it here. We left him for the first time since moving to the city, and we ended up having to extend his stay so he was there for well over a week. They were so incredibly sweet to him, gave him lots of cuddles, and when we picked him up he was so calm and happy. I feel so confident that they treated him with so much love and he had a blast. Every time you see a dog being dropped off they are SO excited to go inside. We asked a ton of people what their recommendations were in the city, and this place is highly recommended. We will absolutely be sending him back.