Wellwise by Shoppers
3/5
★
based on 8 reviews
Contact Wellwise by Shoppers
| Address : | 379 Gage Ave, Kitchener, ON N2M 5E1, Canada |
| Phone : | 📞 +979 |
| Website : | https://shop.wellwise.ca/pages/store-locator/8467 |
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| City : | M |
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Gundi Barbour on Google
★ ★ ★ ★ ★ Very disappointed with the service and caring. Had positive experiences the first few times. Paid exorbitant price to rent and aging walker. Then, after having spent hundreds on materials and equipment, went to return a bed rail which was improperly advertised by the manufacturer and would not work with our bed. Despite having the receipt and the box, was turned away because it took a month to do so. No understanding for the challenges of having someone in the hospital and requiring care.
Very disappointed.
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Geri Quin on Google
★ ★ ★ ★ ★ I was in the Wellwise Shoppers Drug Store in Kitchener this morning. There were 5 other customers in the store including myself. From what I could tell, all were seniors, one in a wheel chair. I was stunned at the lack of professionalism in this store.
I had a staff member approach me, no physical distancing, no mask and ask if she could help me. I said not unless you put a mask on please. She turned 180 degrees and huffed away. The two other staff members that were working had masks around their neck, but not covering their mouths and nose.
Is this how Shoppers Drug Mart treats their customers? Is this the sort of Dog and Pony show that we are to expect when dealing with injured and elderly customers? I left the store immediately and doubt if I will ever return.
I drove down to Pass Bracing on University on Waterloo. They treated me with the utmost professionalism.
That is what I would expect from this Wellwise store as well. Sadly this was not the case. ?
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Lindsey F on Google
★ ★ ★ ★ ★ I called first to see if they had a recliner chair that would stand up. I was very rudely cut off just so she could tell me it's called a lift chair and not a recliner chair. It's really funny because it looks exactly like the recliner chair we have at the house it just does not stand up enough for my grandfather. They request a $300 deposit which I gave them in cash when I went to return the chair I had to wait for 30min to get my deposit back. They don't keep that much in the tills. I shouldn't have to wait that long if they don't want to leave that much in the till than at least have a safe in the back to get it. The staff will not help load or unload at all but they will stand and watch you struggle. The store hours really are not great but when you need it you have to make time to be there. I wish I got the names there are 2 woman at this location that just like to feel superior and talk down to everyone that comes in. As I stood for 30 min I had a lot of time to watch them interact with other customers. it appears everyone coming in including my self is helping out a person with a disability, old age or had an accident the least the could do it be polite and not condescending. Forget even calling no one answers the phone and your call will not be returned. They need to hire different people with more compassion and friendlier
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Patricia Watson on Google
★ ★ ★ ★ ★ Almost impossible to get a hold of by phone. Mostly incompetent from I can tell. Ordered a knee brace 8 weeks ago and it's still not in. I need it in this icy weather. Each person tells you a different story as to what is going on with my order. They insist they will call when it arrives and tell you that very rudely. It's not rocket science. It's ordering a brace ffs. I was planning on getting a second one if I really like it, but at this rate who knows? Poor organization, poor communication, poor service.
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Charles Murphy on Google
★ ★ ★ ★ ★ This location seems to have an issue with consistency of good customer service .
Example ... I entered one day to look into a certain product I received beyond excellent service very knowledgeable courteous she was great !
I returned the next day to make the purchase and received the total opposite . She actually had an attitude throughout the entire interaction. Left a really bad taste in my mouth .
Her eyes where very red so maybe she was tired .. regardless this final interaction took away from the first one .
This is not the first time I received poor service from this location . They might need an intervention .
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Paul Connor on Google
★ ★ ★ ★ ★ Amazing staff members who despite my nervousness and my father being there, didn't joke back but kept everything serious and kept me on track. They're out of the box thinking allowed me to pick up medical necessities for my father so his quality of life would be improved.
I would like to give a big shout out to the politeness and professionalism displayed by the staff at this location!
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John Visentin on Google
★ ★ ★ ★ ★ They are short staffed, not willing to help when choosing appropriate product or proper sizing but more than willing to cash you out without consultation. Your better off going to a regular drug store and buying multiple sizes, bring back the ones that don’t fit.
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Kay S on Google
★ ★ ★ ★ ★ Great store for basics for family members who develop accessibility needs due to illness or older age. The employees are kind and knowledgeable. It's sometimes hard to tell when the store is open because of reflections on the windows so be sure to try the door if you're there during store hours
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