WaterWorks Plumbing & Drains

Waterworks was super easy to work with to resolve an emergency issue with my hot water supply. They were able to schedule me for a same day appointment. Alija is very friendly and knowledgeable. He identified the issue promptly and replaced a mixing valve for my water tank. He also took the time to explain to me how thing works when I had a question and he made sure that all the problems were resolved before he left. Highly recommended.

My first experience using WaterWorks was a lovely surprise. Plumbing repairs were completed in a professional, timely manner. Thank you Susan and Michael.

I called this company based on the positive reviews. I explained the job thoroughly: bathtub overflow drain leaking and water entering the unit below. I verified they did work in condos and they said they do. Plumber was to arrive the next day but they called to cancel on the day saying their plumber could not leave a job due to major leak. We rescheduled. On the next appointment day, they called to say their plumber hurt his back and would have to cancel until next week. I was okay with that and rescheduled again. For the second time I had to call the condo management office, tenant and have the suite tenant below notified (access to suite below was required). Plumber arrived for 3rd appointment. He looked at the tub and said he could not replace the drains, the area was too tight to work in and he could not access from the suite below. I told him the building superintendent said this issue had been occurring in many other units and was always the same leak source and had been fixed from the unit below. He looked in his price book and quoted $10,000 to remove the tub and replace the drains. Obviously, I said no thanks. I was able to get another company used many times in the building who accessed the drains from the suite below, replaced the entire drain unit for $1,243. Looks like I saved thousands! If that’s not enough, while in the suite, I found a laundry room shut off valve leaking quite badly. I asked how much to replace it, he checked his price book and said he’d have to replace both valves because he could not charge to change just the one. The cost was over $500 for both. Given the severity of the leak I gave the go ahead to replace both though there was no leak from the hot water valve. The condo has a special key to shut off water to each spigot but the hot water side was stuck and he was unable to shut it off and their plumber now said he could give me a deal on changing only one valve! The total charge for an under 10 minute job: $374.03 (They still charged $39.99 for the site visit). Obviously, I do not recommend this company.

Mike arrived a little late but Susan had called to bring the time adjustment to my attention. Mike was completely professional, tested his installation against leaks and fixed one when he found one. My wife and I were and are, very happy with our transaction!

Very quick at getting me an appointment when my kitchen double sinks clogged up. They came on time, did the work efficiently and cleared up afterwards. I also appreciated being sent a picture of the plumber and his credentials via email. It's a plus to know who I am letting in my house. Unfortunately the plumber wasn't able to completely clear the clog so he came back the next day to finish up. No extra charges for coming out. It's all good now. I also appreciated all charges were clearly explained before any work started.

I could not be more satisfied with the work that has repeatedly been done for us over the years by WaterWorks Plumbing. Their service is prompt and they provide very fair pricing. It is clear they want their customers to be pleased with their work. Over the past year, we have had a number of different problems and Alija Hasanovic, each time, has provided A+ work. He is also extremely polite, informative and a pleasure to have in our house. They have a 5 star rating from me!

Michael is lovely, professional, and very efficient! He fixed our drain clog issue quickly when we had trouble with it for days. He even fixed an issue with our faucet handle - really went above and beyond! We're looking forward to going to him in the future whenever there's an issue. Thank you!

Michael provided unbelievable service in fixing a leak in my shower that had damaged the ceiling below. He was able to come the day after I called and diagnosed and fixed the issue immediately. It was excellent service and the quality of work was top notch. I'd recommend him to anyone.