Urban Fireplaces Ltd

Name: Urban Fireplaces Ltd
Address: 17 Fawcett Rd #328, Coquitlam, BC V3K 6V2, Canada, K, Canada

4.8/5 ★ based on 8 reviews

Contact Urban Fireplaces Ltd

Address :	17 Fawcett Rd #328, Coquitlam, BC V3K 6V2, Canada
Phone :	📞 +8
Website :	http://www.urbanfp.ca/
Categories :	Fireplace store ,
City :	K

17 Fawcett Rd #328, Coquitlam, BC V3K 6V2, Canada

Best Fireplace store in Canada

C	Cea H on Google ★ ★ ★ ★ ★ We bought a fireplace that was replacing an insert in an older home and was going to need some modifications to get it to fit. The fireplace installer was great. He showed up on time and really went above and beyond. The person who was in the store when we first went in was quite knowledgeable. However, the shippers dropped the ball 3 times – sending wrong parts, or not sending the parts all in some cases. The contractor they referred us to over promised and under delivered. It was hard to get him to show up and on one occasion, he showed up 3 days later than he said he would be there. The manager at Urban communicated to the contractor, who, unfortunately, did not communicate to us so we often did not know what was going on. In the end, we like the product but it was a lot of stress and trouble to get it to this stage.
J	Jess Jung on Google ★ ★ ★ ★ ★ Excellent service and knowledgeable staff. The very small complaint I had was when we opened the box, it was the wrong model. And we had contractor with tools ready to go but had to ask him to come back due to the exchange time. *Update: we just installed the fireplace today (after one week of picking up). And realized that there were couple scratches or missing paint on the inside of the glass. I think it’s manufacture defect but would have expected it to be perfect when it’s fresh out of the box.
A	Averra Developments on Google ★ ★ ★ ★ ★ We have worked with Urban Fireplaces on several projects; our developments and ones for clients. They have consistently provided great products, workmanship and service. Most recently, we were in a pinch and needed servicing help with a fireplace we installed for a client a couple years previously. When we called in for help, their team member Chantelle V. exceeded expectations: -- by swiftly sourcing the specifications of the fireplace -- having excellent communication skills on the phone as she described what needed to be done -- swiftly emailing us manual diagrams to ensure were were well equipped to solve our challenge Such a pleasure working with all of you, you're a great team!
r	rich wong on Google ★ ★ ★ ★ ★ We just had a new gas fireplace and electric fireplace installed by Urban Fireplace and we are very happy with the excellent service and quality of the fireplaces. The new gas fireplace replaced an old wood burning fireplace and involved the removal of our old wood frame tiled mantel and drywall with a new stone mantel and drywall which Urban Fireplace helped us coordinate with an excellent contractor that they recommended to us. We dealt with Johnny at Urban Fireplace and he was extremely helpful and quick to respond to any questions that we had as we went through the process of selecting a fireplace, making sure the new fireplace fit our existing firebox and new mantel, and coordinating the final installation.
S	Stefan Sretenovic on Google ★ ★ ★ ★ ★ Amazing service by The team! Got an amazing fireplace and at a fair price. Would definitely recommend Urban Fireplace
R	Rich Porayko on Google ★ ★ ★ ★ ★ We have nothing but positive things to say about Urban Fireplaces. Dealing with Johnny in sales was a breeze. The installers, Dan and his brother (Zach) were super professional and did an outstanding job. And we LOVE the actual fireplace although the dog loves it the most. We cut the use of our central gas furnace significantly. We basically only used the furnace in the winter to warm up in the morning and then the fireplace took over until bed. Our only regret is not doing this earlier!
C	Corin MacKinlay on Google ★ ★ ★ ★ ★ Very happy with all aspects of Urban Fireplaces service. They are very responsive to emails and phone calls and willing to work through any problems. We are very happy with the installation of our new fireplace as well.
L	Laura Dollisson on Google ★ ★ ★ ★ ★ Amazing levels of service and attention to detail. Andy and the team at Urban Fireplaces was a dream to work with. We encountered a number of issues with our house and chimney and the team helped us every step of the way to ensure that we had an end result that worked for us.