UpCountry

We recently purchased a second couch from David at Up country Castlefield. Just as the first time - the service from David was fantastic, the down filled sectional is so comfy and high quality! We are thrilled. The delivery service he offered was fast and efficient . We will be back!

My complaint is with another now defunct UpCountry store but I need to write this cause it makes me so angry. It's been several years since I bought a leather sofa at Up Country Vaughan Mills store for almost $4000. We both loved it, put it in our living room which we rarely use, so we just looked at. In the last two years we started to use that room and the sofa which I had conditioned regularly with a product I bought at Up Country. Then just a few months ago I notice the "leather" flaking off and was shocked to find that my "leather" sofa is VINYL! I paid $4k for frickin vinyl, I wish that store was open still, I would go there in person with a lawyer and deal with this. People beware you aren't ripped off like I was. Still considering my recourse.

Up Country not only has great furniture..it has David Craig. we have worked together for years but when i had three projects to do from scratch and they all had to look different he helped me achieve success. There is something for everyone. The Caledonia Store is awesome and you cannot beat the price point.....Thank you David Craig

David at UpCountry moved heaven and earth to replace a damaged glass tabletop. During the pandemic no less, he persisted with his suppliers and made sure we were taken care of. While I was always a fan of the excellent selection of furniture at the store, I now also appreciate the great customer service.

Right from the get-go, David Craig of UpCountry gave me great customer service. I had heard about a family-owned upholstery company located in Montreal, that had been making sofas for 55 years. I wanted to see one, up close. After running around from store to store frantically searching , I finally contacted Romano (name of sofa company) who put me in touch with UpCountry. David told me that not only did he have the model I was interested in, but several other models that I could check out. I found David to be very knowledgeable, and very helpful. He let me wander around his huge store while working at his computer, and I felt comfortable enough to ask him endless questions about the different sofas and fabric selection and colours . He always responded thoughtfully and sometimes with suggestions to consider. I never felt hurried or pressured. Finally I made a decision and not only did David offer me the sale price, but allowed me to store it for a couple of months in his warehouse, until my renos were complete. That was just before the pandemic. The painting and installations were put on hold and everything shut down. Finally after more than 7 months I was able to have it delivered and I’m more than happy with my purchase. Throughout this whole time, I felt very guilty about taking up warehouse space, but David would never accept my offer to pay for storage, and always remembered me when I called. I’ll be shopping there again in the near future, for accessory pieces. My Canadian-made sofa is very good quality, perfectly sized for my space, the many custom options were fantastic, and the price was very good because it’s made right here in Canada! The delivery guys were really great too!

Nothing but great things to say about my experience at Upcountry! I bought my dining table and bench back in October with David's help and great expertise. I advised then that I was still under renovations and would need to delay the delivery until the new year. This was absolutely no issue, and when I was ready, David contacted the courier and the very next day, the table had arrived! I do still need to unpack it from the boxes, but I am sure everything is in perfect order. I highly recommend this store if you are looking for a seamless and worry free experience!

Fantastic result for my client. David Craig was absolutely super to deal with when purchasing the double gyro chandelier by Timothy Oulton. Although photo is a work in progress: chandelier has been transformative to the space. Up Country is a much favoured destination for great furniture and helpful advise!

Six beautiful dining chairs just arrived from UpCountry. It took several months due to production and shipping delays (covid) but David kept me up-to-date all the way. The chairs were discontinued several months ago but he managed to get me 6 of the 38 destined for Canada AND at a great price. Thank you David and Derek.