U-Haul Neighborhood Dealer

Name: U-Haul Neighborhood Dealer
Address: 7975 Yonge St N 1A, Innisfil, ON L9S 1A8, Canada, S, Canada

3.1/5 ★ based on 8 reviews

Contact U-Haul Neighborhood Dealer

Address :	7975 Yonge St N 1A, Innisfil, ON L9S 1A8, Canada
Phone :	📞 +7789
Website :	https://www.uhaul.com/Locations/Truck-Rentals-near-Innisfil-ON-L9S1A8/051583/
Categories :	Truck rental agency , Trailer rental service , Van rental agency ,
City :	S

7975 Yonge St N 1A, Innisfil, ON L9S 1A8, Canada

Best Truck rental agency in Canada

C	Connor Morning on Google ★ ★ ★ ★ ★ Rented a truck from this location on Sunday May 28th. Used the online service to book a 26 ft truck. Got a confirmation email and call that the truck was there ready for me, when I arrived i was told that there was only a 20 ft truck available and that I had already been notified about it- no-one told me that on the phone or in the email that I received. When I returned the truck I made sure it was clean and that the fuel was filled to the same amount as when I recieved it. I did less than 60 km - two days later I receive a charge from them for $72. I got in contact with uhaul immediately over the phone through their customer service department, over a week later they finally sent a generic email saying the extra charge was due to fuel not being filled, I am now having to fight with uhaul to get my money back. Not impressed with this experience at all. Have used many other uhaul locations and never had a problem before.
H	Halden Gilby on Google ★ ★ ★ ★ ★ Showed up to pick up my prepaid order for a truck he wasn't there the office was closed I called him about five times when he finally picked up he said he didn't want to come into work today. Very very disappointed with his service and I will never come back to this location again neither should you.
G	Gabriel Vitale on Google ★ ★ ★ ★ ★ Total unprofessional service. If I could give a 0 star I would have. Went to pick up a an auto transport hauler with confirmed reservation and it was not there nor was anyone there with door locked and lights off. Reservation was at 9:30am, I was there at 9am and waited til 9:45 before leaving.
S	Shaun McKinley on Google ★ ★ ★ ★ ★ We've used this location multiple times. The truck we wanted wasn't always available but we would always get a free upgrade to a larger truck. I don't believe this problem can be blamed on the location so much as a systemic issue with U-Haul in itself. Otherwise, the customer service is outstanding and it has always been a pleasant experience
T	Tom Partlett on Google ★ ★ ★ ★ ★ U Haul is horrible. They called to confirm our rental two days before the move, only to confirm that the truck we wanted was not available. "upgraded" us to a bigger truck, at our expense. We had to haggle to get the price down (what company does that!?). Told that instead of us being able to drop it off at another location (like we asked) we had to drive it back to the location for drop off, completely inconveniencing us. We then arranged a new pickup, and in the confirmation, the pickup time was change from 9am to 11am!?! I hate using U Haul and the language I'd like to use is too strong for this review.
D	D Ewart on Google ★ ★ ★ ★ ★ Horrible experience with this U-Haul. Reserved a trailer 3 days before my Oct 17th pickup. Received email confirming the reservation. The guy was 15 minutes late, not a big deal. After waiting for the guy to arrive I found out that they actually double booked the trailer. The guy at the U-Hail was no help and just told me to call customer service. Total waste of my day and all the guys I had lined up to help with the move.
L	Lucy Lu on Google ★ ★ ★ ★ ★ Reserved a pickup truck and received email confirmation (see photo.) arrived on site and was told that i did not book a truck, but a cargo van. I asked if i could take the pickup as it was on the lot. I was told it was actually headed to the shop shortly. We said ok and took the van instead. Then the gas level was not correct on the paper vs what the truck actually had. Van was filthy and had obviously not been cleaned. We were then told drop off time was 3pm as per out rental agreement. We showed up shortly after 2:50pm and the office was locked with a sign saying they were on a 30 minute break (no return time listed.) it is 3:40pm and there is still nobody in the office for our drop off. Not to mention the pickup truck is still in the lot so that whole story was a crock. Will not return to U-Haul in Stroud
J	James Raj on Google ★ ★ ★ ★ ★ The worst... U haul better remove this as franchise to maintain your standards.. booked and confirmed..once I reached the location the shop was closed and the number provided told to simply call u-haul..