Two Small Men With Big Hearts - Victoria

Just wanted to say thank you very much to Dave and Tyler and Jeff and Ian and all the guys in Victoria who Moved My Brother's possessions from Victoria to Calgary. These guys are phenomenal Packers and exceptional Movers. If I lived in Victoria I would definitely use them all the time. Thanks guys!

We've had great experiences with Two Small Men with Big Hearts Moving! The staff has always been super friendly and professional. The move was very quick and efficient. Service was prompt. Everything I could want in a moving company!

Brad and Lawrence were awesome! Great sense of humour, very helpful and respectful. We had some pretty heavy items but kept a smile the whole way. Would definitely recommend these 2, especially if you're from the east coast!

We hired two small men because we had used them for moves in the past and we were quite happy with them. This time was horrible. They arrived an hour late because of traffic but the two men who were working the job told my partner and myself they had a job the night before that was bigger than expected and they had to finish unpacking that load that morning. When they arrived they came with a small trailer on the back of the truck, if you are going to hire them make sure to get an actual truck. They spent a long time trying to fit everything in and couldn’t get everything. For the most part the two men moving were nice, the younger guy I believe is named Tyler was much stronger and did most of the move himself. We could see he was frustrated most of the time. We had two pick ups before the delivery. Due to the smaller trailer they said they would have to do a second pick up later but it would be on them at no cost. When we all arrived at the new house we had to leave to get our walk thru of the other house finished. While speaking to the movers that we were leaving and my mom was coming they became angry and stating payment had to be made or else they would have to pay for the move themselves. I stated my mom was on her way and will be paying them when they were done. Both movers were angry and I was getting there too but then it worked out once they realized that it would be ok. At the new house they walked thru the newly cleaned carpets with their dirty shoes and no booties which we later found out from their dispatcher that they are movers and don’t bring booties. The move was done October 31st and we were supposed to have the second delivery done by Friday at their cost. On Friday the younger delivery texted my brother to arrange pick up and delivery (I was at work and couldn’t be there) then later in the afternoon he texted back saying they couldn’t do it until Saturday. On Saturday we found out that there was no delivery men available and it would be picked up on Monday morning at 9am. Now on Sunday we received a call stating the delivery wasn’t at cost from them but we would be charged because the manager never agreed to them covering the cost. The dispatcher returned our call and I was actually always impressed by him and thought he was a very nice person to talk to until he started to yell at me on this phone call. He also said that the movers don’t mean anything and they are just grunt workers & only decisions made by the manager were valid. He said they were at the bottom which (as a boss of my business) is not a great thing to say about your employees or colleagues. He also got angry because he was calling me back on his day off with his three children in the car. At the end while I was just trying to get him to calm down he hung up on me. Looking forward to talking with the manager tomorrow in the afternoon. Hopefully he has a nicer temperament than the dispatcher. Overall, our move cost over $700 and was incomplete. They showed up late and lied about why they were late. The truck trailer made for a longer move and did not fit everything. The second pick up is still not done and will cost us more even though we were told it was on them. Dealing with the dispatcher was great until he became angry & rude. The movers were doing the best they could but also had times of being rude. Yes, moving is stressful and that’s why you hire movers. This company was the favourite moving companies in my family. Now, I would not recommend them. They don’t treat you well and are very rude. They made the moving process extremely stressful. Edited: My mom just told me that when she was here Tyler was on the phone with someone from their company who was telling him to tell us that the second move was on them. November 8th: Manager will not contact us back. Reached out every day this week. Hoped to change our stars after speaking to the manager but he has decided not to contact us at all.

We had a 10/10 experience with 2SG yesterday. Super polite, confident, efficient. I was worried about the challenge of fitting everything into a small storage unit but was told "We are very good at that." And it was true. 3 hours later, all our things were safely and professionally stowed. Chris and Adrian were the best movers we have ever had. We will call them when we are ready to move again.

"I DIDN'T EVEN WANT TO LEAVE A STAR...THEY ARE NOT STAR WORTHY AT ALL! ABSOLUTLEY HORRIFIC, AWEFUL, COMPLETE RIP OFF! A quoted 4 - 7 hour job took them 15 hours. Two trucks, four men, they started at 11 am and the last box was off at 2:15 am. Two of the guys worked while the other two dragged their feet the entire time. We had to eventually help them. They broke stuff, they complained, they were just the worst and I would not recommend them to ANYONE for ANY job. I did not pay the entire bill as it was WAY over I mean WAY WAY over what was quoted.

Moved us to Ontario from Nanaimo in 2020. They packed our car in the trailer with a huge shelf over the car on which they packed boxes, furniture etc. They didn't put said shelf high enough to allow clearance for the roof of the car. Needless to say, roof got badly damaged during the trip across from bouncing. This moving company and its affiliate refused to pay for damages simply stating it was a matter for my car insurance provider. They even refused to pay my insurance deductible. I paid over 10 grand for this move. Nothing but bad service from these people. Avoid at all costs!

The moving truck decided to show up to move our neighbors, and block our driveway. We actually had to bove in a desk, and a bed with our own truck. The crew watched my wife park down the hill and lug the desk up, and my watched my daughter park down the hill as well. Not a big deal of course, except, all they had to do was knock on the door, or say something to the people they actually saw living in the house whose driveway was blocked. Ignoramt.