Trail Appliances - Nanaimo

Name: Trail Appliances - Nanaimo
Address: 6334 Metral Dr, Nanaimo, BC V9T 2L8, Canada, T, Canada

4.4/5 ★ based on 8 reviews

Contact Trail Appliances - Nanaimo

Address :	6334 Metral Dr, Nanaimo, BC V9T 2L8, Canada
Phone :	📞 +9
Website :	https://www.trailappliances.com/
Categories :	Appliance store ,
City :	T

6334 Metral Dr, Nanaimo, BC V9T 2L8, Canada

Best Appliance store in Canada

J	Jo-Anne Hamel on Google ★ ★ ★ ★ ★ our purchase at trail was enjoyable in the sense that there was no pressure put on us to complete the purchase the salesman Aaron was very factual and understood what we were looking for in an appliance. The two Lads who delivered the fridge took such care bring the fridge into and the old one out, their manners and demeanour was refreshing. They are positive ambassadors for Trail and would welcome them back on our next purchase from Trail. Randy & Joanne
J	Judy K on Google ★ ★ ★ ★ ★ Fantastic!! Exactly what you should be able to expect, but rarely enjoy, Great Customer Service, Honest, Intelligent, Friendly Sales People ( Zack Mann is Exceptional!), Delivery and Installation. We contacted Trail Appliances by phone, to see if they carried the make and model of dishwasher we wanted. We spoke with Zack who told us they didn't have one in Nanaimo, but could easily order and have one delivered in a reasonable amount of time. We went to the store the next day and luckily Zack was there, He had taken the time to research the model we had wanted and offered us an upgrade, with additional features, that was immediately available for delivery,at the same price as the previous model. Now that's Customer Service! (And this was the first week they were open in Nanaimo, Impressive!) We purchased it, and arranged for delivery and installatiiony by Barron's. The Trail delivery team were Great! They took great care to make sure that they didn't make any mess as they were delivering in the middle of a downpour. The installation service from Barron's was exceptional. Jake worked quickly and was very thorough. He made sure that we understood the operation of the appliance and that we were happy with the installation. A Very Pleasant , Smart person. The Entire process was Fantastic and We will definitely go to Trail Appliances for our next appliance purchase. Thanks Again Zack!
K	Kimberly Jackson on Google ★ ★ ★ ★ ★ If I could give Trail Appliances Nanaimo 6 stars I would. After a very negative experience at Lowe’s, and probably the worst customer service I’d ever had, I had no fridge after more than a month of waiting. After getting my refund I Immediately went to Trail for help. Aaron, the salesman at Trail went over and above to make me and my husband happy customers. He found the exact fridge we had ordered from Lowe’s (but never got) and pulled some strings to get it to us in a hurry, and match the price we had paid previously. The fridge arrived quickly as promised and we were thrilled. Throughout this whole process Aaron and the customer service team kept us updated and the communication was great. The delivery crew was also fantastic. They spent a long time making this new fridge it perfectly into our oddly shaped and quirky older home. They were friendly, helpful and also went over and above with their customer service. They made sure we were completely satisfied before having us sign off. We were grateful that they didn’t rush through and took the time to make everything just right. We’ve already recommended Trail to friends and family and will continue to. I’ll be back next week to pick out a new dishwasher with Aaron’s help, and am confident we’ll be well taken care of again.
H	H P on Google ★ ★ ★ ★ ★ Excellent service! I purchased a new Frigidaire in December 2019 and was not happy with it. Trail Appliances sent out a repairman twice and eventually replaced the fridge with another new one. Long story short, neither of the two new Frigidaire fridges were acceptable, and Trail Appliances offered to replace it yet again with a new Samsung, providing I paid the difference. And they paid the delivery charges as well! Amit and Zack were the guys directly involved, and could not have been nicer. Now, I am just hopeful the new Samsung will be satisfactory. Anyway, top marks to this company for keeping their customers satisfied.
N	Natalie Zavaglia on Google ★ ★ ★ ★ ★ I really loved my shopping experience here. Kristian Baxter helped me, and stayed patient with me the entire time. I was the first time buyer of all brand new appliances and this was an exciting shopping experience for me. He answered all of my questions, found me products within my budget, and also within my product requirements. I decided for all LG brand appliances in the black stainless finish. I got a really great sale and I read a lot of great reviews about the LG product lineup. The customer service was great, I've been using the product now for 4 months and I love everything I purchased. I did have some after sales needs, and even in after sales I was given good service by Kristian. I did buy extended warranty on all my appliances, and I feel confident that trail appliances will have my back if I need anything. The inside of the store is really clean the displays are really nice. They have a lot of working display and they show a lot of options of what you could have. I would definitely shop here again!
J	Jeff T on Google ★ ★ ★ ★ ★ Excellent service from the showroom to delivery. We had been waiting months for a part to repair our washer, that was purchased from another company, and couldn't wait any longer. Our patience had run out, so we decided to go to Trail Appliances and see how long a wait might be for delivery of a new clothes washer. Amanda Griffiths helped us and was knowledgable and patient with all of our questions. In the end she made sure that we purchased the washer that we needed, and was available for quick delivery. The delivery guys were professional, fast and explained all of the parts and manuals included with the washer. I would highly recommend Trail Appliances.
S	Sue Carson on Google ★ ★ ★ ★ ★ Bought a dishwasher 2 weeks ago, supposed to be delivered and installed January 25. Somehow it missed the truck from Vancouver, but the super support staff gave us a $100 discount and moved heaven and earth to have it installed Friday. Stuff happens, but they did everything they could to rectify the situation. Thank you.
J	Joan Knight on Google ★ ★ ★ ★ ★ A big thank you to Bruce who along with the store manager managed to get my stove delivered to Tofino after the original delivery company let them down. It was no small feat getting a delivery on a Sunday, especially to Tofino. Well done Joan