Toys"R"Us

Name: Toys"R"Us
Address: Mayfair shopping centre, 3147 Douglas St, Victoria, BC V8Z 6E3, Canada, Z, Canada

3.7/5 ★ based on 8 reviews

Contact Toys"R"Us

Address :	Mayfair shopping centre, 3147 Douglas St, Victoria, BC V8Z 6E3, Canada
Phone :	📞 +9
Website :	https://www.toysrus.ca/en/storelocator
Categories :	Video game store , Childrens store , Bicycle Shop , Balloon store , Toy store , Childrens book store ,
City :	Z
Description :	Chain retailer providing an assortment of brand-name children's toys, games, electronics & gear.

Mayfair shopping centre, 3147 Douglas St, Victoria, BC V8Z 6E3, Canada

Best Toy store in Canada

e	ekta luthra on Google ★ ★ ★ ★ ★ Excellent customer service. Aviane was very friendly, patient and helpful in helping us find the best stroller and car seat for our baby, she gave us a catalog with a lots of info. We will definitely return and shop here.
N	Nancy Matheson on Google ★ ★ ★ ★ ★ Lemme tell you about Ariane, absolutely awesome! So I actually live in Saint John Nb, but this evening I placed an order for my son's Christmas gift, and the site over charged me for shipping, by A LOT. Ariane was available quickly on the online chat. She cancelled my order and had me pay even less than was originally stated for my shipping. At the end of the day, she had saved me over half of what I was originally charged. I realize not everyone is on board with technology helping to do these jobs, but the customer service I received tonight was very human. Do what you can to keep Ariane in your store. I know here on the east coast I would be happy to have her locally ?
S	Sara VanBuskirk on Google ★ ★ ★ ★ ★ I have been so frustrated with Toysrus. 5 of my online orders have been cancelled this season. I tried to resolve an issue through chat and got a very rude customer service agent who cut off my chat! I tried again and was put in touch with Ariane... who is an employee at this store. She was phenomenal! She sorted out my issue (a price adjustment) and went above and beyond by refunding my shipping too! She was pleasant, efficient, knowledgeable and a super person to deal with! She took my stress level from a 10 down to a 1! I may not be thrilled with the company overall, but Ariane has renewed my faith that great customer service is still out there! It really made all the difference and I cannot express enough how much I appreciate her assistance! Well done, Ariane! I also sent a complaint to head office about the rude employee and attached Ariane's chat as an example of how things SHOULD be done! Thank you again, Ariane!
A	Anil Arora on Google ★ ★ ★ ★ ★ I had a great experience with TJ and Kayla yesterday on purchasing a stroller But after I bought the stroller I was told that I could go pick it after 5pm when the store was already closed .So I went to the toys r us pick area and no answered my call or text . I was told at least 3 times no problem you can pick up the stroller today. I was not impressed I was lied to at 3 times . I want compensation and I want to speak to a manager
a	amit ganguly on Google ★ ★ ★ ★ ★ I like the experience every time I come here with my family. I wish there are more selections for kids between 5 to 9 years of age. Learning games from vtech or leapfrog will be great.
I	Itsbrendan on Google ★ ★ ★ ★ ★ Customer Service is Amazing!! Ellie helped me today and she was absolutely wonderful! She was very helpful and Kind, i don’t usually write reviews but she was just the best, I will definitely be coming back!
L	Lord Thoreck on Google ★ ★ ★ ★ ★ Kayla from the Baby department really helped me sort out my car seat. I highly suggest her expertise. Made my experience very pleasant. Extremely professional. Well done.
J	J V on Google ★ ★ ★ ★ ★ The staff is very friendly and helpful. Kyleen was able to help my son pick one toy from the bunch that we've shortlisted. It would have been a disaster if it wasn't for her since he was indecisive and wanted all the toys. I'd definitely drop by here again when I'm in the neighborhood.