Tom's Sewing Centre

These people are fantastic - really kind, prompt customer service. They also have (or have access to) a comprehensive supply of rare / hard-to-find sewing machine parts. Their fabric supply is all 100% cotton, quilting and craft-oriented fabric, they have a good selection, and the showroom is meticulously organized by colour (quilter's dream). They readily had in stock the part I needed at a price that was unexpectedly low. I would highly recommend this store to any quilter or sewing enthusiast in need of parts or repairs.

This place is very very hospitable. These ladies in there are awesome. Quilt shopping in Canada vs the States is very different. These people are so helpful and willing to help with whatever I’ve needed every time I go in. I feel like I’m State side. I purchased a machine from them and have loved all my experiences going in!

A really lovely shop with very helpful and knowledgeable staff. I am somewhere between a novice and intermediate sewist, and really appreciated how much time they took to answer all my questions and show me the machine I was interested in. Really nice to be able to see and try different machines and have friendly people tell you all about them.

Really experienced staff on products and also found one pattern fabric I had been looking all over for to finish up my quilt.

Tom went above and beyond to help me with my sewing machine. I needed the needle threader repaired and couldn't get an appointment from the Husqvarna Viking dealer. Tom repaired the needle threader and also consulted with a Husqvarna Viking rep about my machine display. Due to the extra time it took to consult about the display, I wasn't able to pick up my machine the same day. I thought I would have to wait another week for my next day off, but Tom brought my machine to my home for me! Fantastic service. I will definitely go back.

I took my sewing machine here to fix because it was leaking oil. I forgot to bring the electric cord and foot paddle but the staff there just used the cables they had in the store because they sell Janome and my sewing machine was made by Janome. They looked at my machine carefully and think nothing is really wrong with it but offered to keep the machine so the owner Tom could look at it. It turns out the previous technician I hired to service the machine put too much oil in it. They didn’t charge me for this inspection which was fantastic. I feel bad for getting free service so I bought some fabric from them. Overall the service was excellent, staff there are very knowledgeable and friendly. I went there with my 5 yo daughter and she was running around (I stopped her many times but you know it’s hard with a 5 yo), staff didn’t get upset and still very friendly to us.

Brick and Mortar stores need to really shine, to prevent themselves from falling victim to Amazon. I needed a bobbin case, and found it on Amazon, but it was going to take 3 weeks to arrive. I knew a real store would sell it for double the price, but I wanted it today. So I called this morning at 10:15, knowing they were open at 9:30. There was no answer, which seemed very odd. Good customer service includes answering every call, even if you place them on hold temporarily. Confused and wondering if they were even open, I left a voicemail. When no one called back 10 minutes later, I tried calling again. The woman who answered was curt (rude), and said she 'hadn't had time to talk to her parts person yet", and would call me back. Again, I was confused, why can't you just put me on hold and go check now? So we hung up again. She did finally call me back, and asked if it was front or sideloading. I explained I was new to sewing and wasn't sure. She kept steamrolling the conversation over me as I was trying to ask if I could give her the model number or send a picture. I kept thinking, how can you know if you have it in stock without a part number?? I tried telling her there were screws on the top plate, and I thought I needed to remove them to remove the bobbin case but she said that was wrong. (I did later confirm you need to remove the screws to get it out) I finally just said that I'd buy it on Amazon, (because I didn't want to deal with her anymore) How does Tom's expect to compete against Amazon with people like this working there? If I knew the person was inexperienced and new to sewing, I'd go the extra mile. This telephone exchange left me feeling burned.

My singer machine started sewing weird and I gave them a call. The service time was pretty long - about 6-8 weeks but I came in with the part I thought was acting strange. They didn’t want to sell me a new one as they said it was perfectly fine - but showed me how to tune it. I really appreciate the fact that they could sell me that but didn’t! And the lady in the shop was right, I followed her instructions and it solved it! Super professional shop, from what I saw they also had a really good selection and prices. Would definitely work with them again in the future