Times Physical Therapy & Rehab

I had come to the clinic to seek for treatment for my trigger finger problem and tennis elbow issues, the physiotherapist, Mr. Tse, had patiently performed analysis test and explain to me where my problems are. And he had performed professional treatments to treat my issues for the past few months. On top of that, he had also advised me to perform some strengthening exercises in the clinic and some to do at home. This had been really helpful in my recovery. Now even the treatment had adjourned, I am still continuing to do those exercise at home to prevent any more injuries. Thank you very much!

I totally agree with other reviews. I was here many years ago. Mr.Tse did a few sessions to fix my knee. It didn't help at all. Except for the first session when he talked to me for 10 min. All the other sessions, he only showed up briefly to ask how you doing. It was followed by 10 min of ultrasound and 10 min some simple exercises using their equipments. I had much insurance coverage and I was naive not to compare other physiotherapist around. I thought he was ok and it was my problem my knee didn't heal. A few years later, I brought my parent in with a broken leg. This time it was more obvious to me Mr.Tse was focusing on taking our money rather than healing my mom. We kept on repeating my parent had limited insurance coverage, Mr.Tse advised us to focus on healing and worry about payment later. He scheduled my parent about 8 sessions similar to the one I did. Quickly, insurance ran out, my parent's problem not improved. It was until recent years I discover other physio places are better equipped and care their patients more. I would not go to this place again and I feel so guilty I brought my parent in for treatment. If you are looking for a physio place, try Mr.Tse only if you shop around as well. .

I went to this clinic with my mom who is suffering from neck and shoulder discomfort. Mr.Tse did not read the doctors/x-ray notes and took a glance at the paper as he put it in the folder. He advised my mom to do a neck retraction exercise 30x a day every hour. I questioned if it would be too much considering how weak her neck is but he assured me that she will be OK. Four days into the exercise, my mom could barely move her arm and neck without intense pain. It got so bad that she had sleepless nights so she stopped the neck retractions. We met Mr.Tse today for the second time. Being in a rush he did not listen to what my mom had to say. Literally not even 1 minute of talk time. He stepped in, turned the Dynatron machine on while I was trying to get a word in and he just said ‘she should have stopped if she gets any pain’…and walks out. Upon leaving, he comes by and tells my mom to continue with the neck retraction exercise… even though it making the pain worse. This place is solely a business. They treat 4 patients at a time. How can you address a patients issues if you don't listen to them? Shame. ---- Dec 26th - 2018 Reply to Alice Tang / Mr.Tse comment. Lets me begin by saying that my mom can understand English quite well but she is shy when she needs to speak. I was there to translate on her behalf to the therapist. The documents I provided did not have two simple word. There was a paragraph indicating the issue from the x-rays and in no way did I ever want you to ‘entertain’ my request. I simply asked if he could read the paper before storing it in the folder. The therapist, Mr. Elliot Tse never told my mom to continue in her own pace and within her own comfort. This was suggested during the second visit when I said she was in pain. My mom’s sleeping position or her day time activity did not change in the week so that is not a valid excuse for you to suggest. The neck retraction exercise that was imposed (30x every hour) by Mr.Tse was the reason behind her excruciating pain. He never told me or my mom to stop the exercise even once if she was in discomfort. Also Mr.Tse never ever showed us a tiny elderly female patient that was doing the same exercise as my mom. I am not sure what you are referring to?! During the second visit, as we were leaving, Mr.Tse told my mom to continue her neck retractions, which came to a surprise because she was in a lot of pain due to the same exercise. I interrupted him to remind him of her situation but he literally walked away. Take a look at your surveillance camera to see him walk away from us. Mr.Tse did not take any time to listen to us. He was constantly with other patients or being interrupted by the other aid in the office. To clarify, Alice Tang and the therapist, Mr.Tse never ever gave us extra care or time to facilitate a successful treatment. I hope you begin to book less patients at a time and actually give the quality time that is needed per patient, especially the elderly. Time does not always equal money.

I rather to give no star. Mr Tse does not deserve a star at all. He has extremely bad manner towards customer, and hard to convince me to believe he is educated at all. He swears at me in front of other patients and customers in the office. He didn't explain my parents' situation in a professional manner, and refused to disclose further my parents' situation, but threw the ball back to our family doctor. I just want to know better what kind of treatment they received and how can I help them to do followup exercises at home. But this doctor, no, he may not be a doctor, Mr. Tse refused to talk in details but gave me a bad attitude. He used his finger to point at me multiple times. Excuse me, he is not qualified to receive a respect as he is not respected others. I hope other patients can voice out so that no other patients will suffer after visiting this clinic.

This is my second time taking my mother here for physiotherapy and we were able to get the appointment very quickly both times. Dr. Tse has been incredible. He's highly professional and responsible and my mom couldn't be happier with her treatment. Dr. Tse gave us lots of advice for the future. His assistants are also a great -they're highly attentive and we felt very comfortable! Overall the environment was great, we definitely recommend!

I had tennis elbow caused by caring a posted stroke patient, my dad in 2015. I was referred by my family to see Mr. Tse, at Times Therapy. He is very nice and detail orientated and he gave me the first consultation. I have followed his instruction to do therapy every week and exercise every hour. Along with wearing an elbow protector during my painful period with my hand, I had less pain after few weeks. He also showed me how to use ice pad on my elbow when the pain is happened. After 2 months of visits, Mr. Tse suggested me no need to have further therapy, and only to practice some exercise at home. The overall experience to me was professional and full of care. Not only for pursuing money. My second time to visit his clinic was last year. I had a serious elbow pain after work. After the consultation with Mr. Tse, the pain was caused by my neck and affected to my elbow. I took few months of the treatment, and 2 issues were disappeared. Mr. Tse also recommended me to buy a special pillow which can fit for my neck to sleep. I truly appreciate for his consultation, and I will refer my friends to see him as needed in the future.

Pain in my neck has been bothering me for months, and had not been able to sleep for more than 2 hours at night time, and numbness in my arms in the morning. My family doctor suggested me to have physiotherapy treatments. Pain in the neck disappeared, and I slept through the night after my first visit. It has been two weeks since my last visit, after a total of 7 treatments, no more pain in my neck. I have good sleep at night, and no more numbness in the arms in the morning. Mr. Tse you are amazing! Thank you so much. I promise I will do the exercises you taught me.

Highly recommended!! I couldn’t get out of my bed one day due to an acute lower back pain. My friend referred me to Mr. Tse at Times Physical Therapy &Rehab centre. Mr Tse did a detailed diagnosis during my first visit and explained the plan of the therapy. He is very experienced and gives patients much confidence. The centre assistants are very helpful and friendly. With the therapies for 2 months, I’m now fully recovered. Big thanks to them!