The Vacuum Centre - Victoria

Received the order just a few minutes ago, less than 24 hours after I ordered it on line. Thank you so much for this very excellent and fast service. Will be back for al my vacuum needs !! Louise Jackson

I was in the market for vacuum - this time I didn’t just want to buy “off the shelf” - but wanted a quality product that came with service. I was thrilled with the personal service I got at the Vacuum Centre! The gentleman was super knowledgeable and provided FREE - what’s free anymore...... - delivery!! This place is definitely the place to buy and looked after!

We wanted to share our great experience dealing with this company, We initially purchased our vacuum from Vacuum Centre almost 20 years ago.Recently the vacuum started overheating so my wife took it to different vacuum store because it was it closer to our home.Bad idea! We were told right away that the vac needs a new motor and it will cost almost $400 with labour or a new one for $700. We thought perhaps we should take it to The Vacuum Centre to get there opinion.The owner who sold us the machine 20 yrs was still working there, he runs the vacuum and says the vac getting hot because the hose was plugged and the motor was totally fine. He unplugged the hose while we waited and NO CHARGE! HE EVEN PUT NEW BAG AND FILTER, AGAIN NO CHARGE,says to us `HAPPY VACUUMING` .GREAT SERVICE !!!

BEWARE of being overcharged, and questionable business practices. My partner took her older upright Electrolux there to have it cleaned and inspected. We made sure we asked for an estimate before any go-ahead on work. The estimate for cleaning only (!) was $160+. It seemed outrageously high, and I asked what the hourly rate was, and estimated time. The owner said, "I can't tell you that." More red flags went up for me. A local independent shop quoted me $45 for the same work, and a cheaper price for the OEM parts. When I mentioned the high quote, he said, "Oh, you must mean the Electrolux shop in Victoria." Turns out they have quite a reputation.

Buyer Beware I really don't like to leave negative reviews, but I feel this story should be told and others can make up their own minds about this store. My Story: Between 2 and 3 years ago I was in the market for a new vacuum cleaner.. one that would last more than 2 or 3 years! I had tried a Dyson but found it hard to keep clean - bought it at Costco and returned it within the timeframe. My understanding was that many hotel chains use Electrolux because they last and can be repaired. I ended up at this shop. In the end we purchased an upright model that we were told "had been re-possessed". We paid about $800 for the machine. Then a few weeks ago the cover over where you put in the bags and which necessary to seal the unit came loose.. Specifically the bottom part of the hinge came loose from what fastened the top cover from the body of the bag holder assembly. When I looked at the bottom plate it appeared to me that it had been previously "fixed" with some glue or silicone putty.. hmmmm. (see attached picture.. you can see the previously broken screw holes in the black plastic and the silicone or glue that was used to fill it.) I took the machine back to Aerus Electrolux. I was told they were "unsure if it could be repaired" but they would investigate and get back within 3 or 4 days. After a week passed, I called and was told the owner would have to speak to me and he would be in on Monday. On Monday I waited until 10 am.. called in and the call was returned quickly by the owner. He said the parts were available but would take some time to arrive and the cost would be over $200 for parts and with labour and supplies we were talking in the $500 range. He felt it would be better for me to get a factory reconditioned vacuum that he just happened to get in for about the same price. I came in and he went over it again and said because it was "factory reconditioned" it would have a 2 year warranty. He could not produce the terms of this warranty but he wrote "2 year warranty" on the receipt. But when he started talking about "abuse" I protested and said that the vacuum I had brought in had not been repaired properly. He did not want to address this. He also told me that the vacuum he was offering was newer than mine. I took it home. I examined it more carefully. It was filthy inside. Hard to believe it was factory reconditioned. Compared to my old model it was missing a handle to make it easy to carry and the cord was shorter which would be inconvenient. I looked up Electrolux models on the internet and found this model was only manufactured until 1998.. hmm.. not so new either. I returned to discuss this situation with the owner…. He started showing me pictures of canister models (I have an upright) telling me all the models were really the same.. sorry, not the issue. I told him that I was unwilling to give up and not repair something I had paid $800 for just a few years ago, partially because it was repairable and reliable. So I wanted to return the dirty 1998 model and take back my machine. Now he told me that the parts to repair mine were not even available.. WHAT?? And he started offering me other “deals” on different machines (all requiring even more money, of course). I then went from repair shop to repair shop and was finally told to try Global Vacuums on Burnside as he had parts. In fact they do have the parts and I got the machine fixed, with a new cover, new roller, new interior filter and totally cleaned and beautiful for about $160. So.. buyer beware on “deals” here.. they are not always what they are represented to be.