The UPS Store
3.7/5
★
based on 8 reviews
Contact The UPS Store
| Address : | 1111 Davis Dr #23, Newmarket, ON L3Y 9E5, Canada |
| Phone : | 📞 +988 |
| Website : | http://theupsstore.ca/134 |
| Categories : | |
| City : | Y |
| Description : | Store offering shipping, packaging, printing & other services, plus office supplies. |
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Michael Chen on Google
★ ★ ★ ★ ★ The drop-off experience is a nightmare!!!! DON'T GO TO THIS UPS STORE!!! Stop using the COVID-19 as an excuse, every other UPS store can scan the package immediately [customer will keep distance for sure] or even give customers a proof of returning if we requested. ZERO customer-friendly experience when dropping-off at this location, their owner and staff prefer chatting together instead of helping customers scanning the package. They just want you to drop the package somewhere in the store and leave now without scanning. Yes, sure, they may scan packages later due to blablabla... But as a customer, if you can't have kind proof of returning, what happens if something wrong occurs? Especially when you are returning some expensive goods. So stay away from this UPS store! Choose some other UPS location which has better service but might be a bit far from you instead!
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sam sad on Google
★ ★ ★ ★ ★ If there was 0 Star I would choose that but 1 star is the only option I get here !!!0 customer service!!!When you go to store to do return instead of scanning and giving you receipt they ask you to leave the item on the counter and leave the store and then it takes them a long time more than couple of days to scan the item !!!All other USP stores scan the item and give you receipt right away please don't waste your time going to this store!!what happens if your item gets lost then who can show that you actually did return the item !!
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Rojan Javid on Google
★ ★ ★ ★ ★ The new owners (Sina and Sona) are very pleasant and spend the time to give you quality work! Although the store was busy when I walked in, they acknowledged me immediately. The store is very tidy and clean which gives me peace of mind that my package is in good hands. While I was waiting I learned that they provide a lot of different services such as passport photos, printing of all sorts from documents, booklets, posters and blueprints, as well as binding. Definitely recommend this UPS store and will be visiting again in the near future!
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Gabriela Findlay on Google
★ ★ ★ ★ ★ Staff is helpful. Very good service. Called before to check if they could print and also send through DHL, the lady told me exactly how much was going to cost, how long it was going to take and she was very helpful and patient by phone.
When I got there, she was very helpful and helped me with everything I needed.
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Wang Jacky on Google
★ ★ ★ ★ ★ Went to the store to drop off a package. It's a return product and I'm not sure what to do because the instruction I got from manufacture was confusing so I didn't seal the box and brought all papers(shipping label, 3 copy of invoice etc) to the store. The staff is very helpful and friendly. She answered my questions and helped me to seal the box with tape and attached all the other papers to the boxer. The whole experience is excellent because I had to pay 25cents in another UPS store to use their tape gun to seal the box. I think the lady helped me named Lynn. Much appreciated.
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Adriana Perri on Google
★ ★ ★ ★ ★ Sina is helpful with any ‘out of the box’ request. Sina turned my experience with UPS completely around. A different UPS location turned me away however Sina embraced my unique printing request! I highly recommend this location for all your printing needs. They’ll take care of you!
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RICH MENDOZA on Google
★ ★ ★ ★ ★ I purchased a 50 pounds, 58 inches mirror from an online seller based in Ontario, Canada. Unfortunately the seller does not offer shipping. I live in Las Vegas, so I had to have the mirror shipped to me. I had to look for a company that will be willing to pack and ship a 50 lb mirror. It’s not surprising how only few are up for this challenge. I am happy that this store helped me with my needs. Ahmed was helpful from the start. He assured me that they will pack the mirror and try to get it to me in one piece. He also helped me save $$. Lynn had been sending me pictures from the arrival of the mirror in their store, also while packing and all packed ready for shipment. As you can see in the pictures the mirror was wrapped very securely, no wonder it arrived safely. It is hard to trust and relay on people’s integrity, but right in choosing to trust Ahmed and his team.
Thank you so much Ahmed, Lynn and team!
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Irene E on Google
★ ★ ★ ★ ★ Went there around 5:30pm to drop off a package. I asked for it to be scanned before I leave. Nothing unreasonable. I do the same thing at every UPS or Canada Post store. The owner said that the driver will be back tomorrow morning to pick up parcels so she can't scan it. She asked me to leave it UNATTENDED on a table close to the entrance within reach of anyone walking in the store, NOT behind her desk in a safe location. With one employee in the store, anyone walking in can grab a parcel and leave without been noticed. Refused to leave the parcel there and called UPS to schedule a pick up from my business. As a business owner I’ve been dealing with UPS for years and have visited several local UPS stores in the past. Never had a problem. My parcels were either placed BEHIND the employee's desk or were scanned before I left if I requested so, irrespective of what time I came in. I was never told I came too late for scanning. Customer service and safety are below standard in this store. I should have read the reviews before going in. Other customers have complained about lack of scanning, safety and accountability. Will be informing UPS and will be going back to my usual UPS store for all my business needs.
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