The Orthopaedic Therapy Clinic

Hello, My name is Vanessa Leao and I want to register through this email my complaint of the worst experience that I have had with a clinic before. First, only had one appointment, in the summer last year. Tried to get my second appointment, the male receptionist said that he was going to confirm the availability of the physician, which i didnt get. Got a not friendly call saying that I was going to be charged for an appointment that I wasnt aware of, got also not friendly at all response saying that we dont call, we send email, and I've confirm and gave many times my email and never this whole time have I received an email from you guys. So last month, december, holiday season, I received a call saying that my insurance made a mistake, which I honestly doubt it it was from my insurance company side, and I needed to pay for my first and only appointment. I wasn't at home, asked to call back, to give my credit card information, which I did. I called back on december 23th at 5:34pm, which I know because its the same number. The woman that pick simply said, laughing, mocking, that there was no male receptionist at the clinic. I didnt wasted my breath to be honest, I'm a very busy person, in the middle of the holiday season, preparing myself for my surgery. To complete with a even worst situation, I've received a call from the same not existent male receptionist, not friendly, not trying to understand or doing it minimum of customer service, demanded my credit card information, and I did my best, I'm not in the condition of speaking and questioning due my last week, 7 days, of my throat cirurgy which I can't use my voice for nothing. I requested an email, gave my email again, just to at the minimum clarify that I did called back to pay the fee and I'm not denying to do so, and it's not my fault that you guys can't or don't want to act in a profissional manner. Even so the male receptionist told me I was going to receive an email, I still didn't receive it. I'm going to contact my insurance company when I recover my voice, and I demand to not receive any harrasing calls from your company. It's the minimum your company could do after all the disrepect you guys have done towards me. Sincerely, Vanessa Leao

They have an array of specialists that have solved long term and short term ailments as well as treating injuries. I´ve worked with a number of them and all of the people I´ve worked with have been knowledgeable, capable and professional as well as being nice to interact with. They´ve also helped me build better body mechanics and flexibility for my exercise goals. I strongly recommend them!

Truly wonderful cross-functional practice, with care specialists in many different disciplines. My primary physiotherapist, Maureen Dwight, is one of the most all-around knowledgeable healthcare professionals I have ever met, and I have been gratefully following her advice, referrals, and recommendations for years as I manage very difficult, chronic health problems. I have now seen many different specialists at this clinic, and if there is any care that I need, I always check first to see if it is available here.

Exceptional! This clinic runs on time, I never have to wait. I was a practising physiotherapist , now retired and feel that I am a good judge of treatment. I have absolute confidence in my therapist, Gareth! The treatment is one on one and, as in other clinics, I am not left alone unsupervised to do my exercises. The kinesiologist, John, is probably the most professional and knowledgeable trainer that I have ever met!

Maureen fixed an injury in four weeks that had stumped three other well-respected therapists in Toronto for a year. We then moved on to some other stubborn injuries and she uncovered something no one had found before, and that worked too, although this road has been longer, the progress is linear. I'm really grateful. Her team is great as well, especially John Gray their Kinesiologist.

An amazing team of professionals who work together to help the client meet their individual health care needs and realize great outcomes. They listen. They are always on time and are positive and supportive. I have been a client over 6 years. I travel a significant distance to this clinic and believe that it is worth the travel. Their follow up is quick and questions are always answered. These professionals are top notch and have helped me make very important improvements to my health.

I cannot say enough positive things about The Orthopaedic Therapy Clinic. After seeing 3 physiotherapists I had resigned myself to living with debilitating back pain and swollen knees. After 7 weeks of treatment with Maureen and Aniela and massages with Juliette, I am now pain free. The knowledge and exercises that they have imparted are lifelong skills that I will continue to use to strengthen and align my body. I am forever grateful to this amazing team. Thank you!

Hip replacement story: OTC expertise provided me “pre-habilitation” exercises while waiting for surgery. This built muscle tone/strength and the mental discipline to do the critical post-surgical physio work. I've just had my 60 day followup with the surgeon. Outcomes are great. Highly recommend OTC — made a true difference in speed to recovery and quality of life pre- and post-hip replacement!