The Lab Vancouver

The Lab is great. It is very special to have such a high quality print shop in our city, especially one that has that level of expertise handling film. I am always happy with the results and customer service here, and would recommend their printing services to anyone looking for the highest quality prints available in Vancouver.

Amazing lab! Such nice staff!! Prices are very fair and I love getting my work done here! Would recommend to anyone looking for a great community based lab in Vancouver!

Simply the best lab service in Canada. I will not trust my projects to anyone else while shooting there. Professional, knowledgeable, and great quality results.

While in Vancouver a few weeks back I sought out a place to get two rolls of film developed and decided on The Lab, as I felt more comfortable going to a specialty studio rather than chancing the quality of my photos with London Drugs / Costco. Summary: Photo quality is good, scan quality is OK, but experience overall was less than pleasant. I read reviews and made sure to look at the website for any additional information that might have been skipped on Google, and all seemed OK. Brought my film in at the beginning of the week and was told it wouldn’t be ready until the end of the week, which was a bit longer than I anticipated the turnaround being (understanding from the website that turnaround was dependent on workload). On the pick-up date I called to inquire about my order and a time, and was met with a rude attitude on the other end of the line; they asked what my name was and when they couldn’t locate my order they condescendingly asked why I hadn’t spelled my name out for them in the first place... but they were sure to verbalize to me that they weren’t being condescending ? Photos were ready to pick up only 1 hour before closing, which I was just able to accommodate. I had ordered scans and prints and was incredibly taken aback to see that the charge was $80+ (!!!) for my two rolls, seeing as the scans were ‘free’. — The prices online need to be updated!! I was told the link to the scans would be sent to me as soon as my payment was processed, however I did not receive the link until the next morning. I understand it was end of day, but surely it can’t be difficult to either give customers a courtesy ETA, or to have the emails ready to send out once payment is received like previously communicated? I’m not usually one to write negative reviews, and I always give businesses the benefit of the doubt, but even weeks later this experience still doesn’t sit right with me.

If you have film that needs development, photos that need printing, etc, the lab is THE PLACE. They have great pricing, wide variety of services, and everything they do, they do it well.

Ruined my honeymoon roll. Said "the machine had a problem" and that was it. We complained and got a refund, but didn't get a single sorry, apology or the like.

I had high hopes for The Lab but was very disappointed. First, the customer service wasn’t great, and then when I received my film they had developed it in black and white instead of colour. Although they corrected their mistake free of charge the whole experience was a let down.

Excellent images from a finger drive all the way from Australia. Best place for custom work. Nathan(the technician who patiently walked me through each image for cropping, size, colour correction and paper choice) the quality of the images was amazing thank you. The photos represented different time periods up to a hundred years ago. Grateful and thrilled customer.