The Home Depot
4.1/5
★
based on 8 reviews
Contact The Home Depot
| Address : | 6218 Currents Dr NW, Edmonton, AB T6W 0L8, Canada |
| Phone : | 📞 +789897 |
| Website : | https://stores.homedepot.ca/ab/edmonton/home-improvement-edmonton-ab-7268.html |
| Categories : | |
| City : | W |
| Description : | Chain home improvement retailer for tools, appliances & other products (some offer truck rentals). |
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Jon Blais on Google
★ ★ ★ ★ ★ Wanted to give 5 stars to Nivedita for her exceptional customer service skills today for me. And saved me from a very expensive gift card fraud. I did all the precautions but something seemed fishy about the seller (buyer beware). She super quickly went above and beyond her duties and rapidly provided me a new gift card and transferred the funds onto it so I could take my time shopping for the shower renos.
Thank you again for your exceptional service skills and saving my money. This gesture goes a long way
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Happy Hiker on Google
★ ★ ★ ★ ★ Horrible customer service. I still around for 10 minutes waiting for two guys to finish their conversation. And when I asked where sawhorses were they just pointed and continue their conversation as if I was bothering them. Once I got to the sawhorses nothing was priced.
When I went back and approached the gentleman they said you should’ve asked me for prices. Is there anything else I can do for you Mr. Home Depot guy perhaps get you a latte how about a foot massage? Lows here I come! A little bit further drive but they have exceptional customer service in South Common!
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Jason Smith on Google
★ ★ ★ ★ ★ Went to home depot to return some unused items. The lady was very helpful and understanding, even though I had several items that I did not have a bill for. I wish more big box stores were like this.
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Christopher Artindale on Google
★ ★ ★ ★ ★ Ordered a tube of caulk online for in-store pick up at Windermere. Before I proceeded to customer service to pick up the item I decided to picked up a few more items for my current project. I must have passed 10 associates In different areas who were all just chatting. I’m completely fine with this but not when there are customers needing help.
I finally found the items I was looking for and headed to customer service to pick up my order. After a moment one of the multiple associates standing around, asked what they could help me with. I told them I was picking up an order and I was immediately deferred to someone else. I continually felt I was inconveniencing the staff. The associate that did end up helping me with my online order was friendly and allowed me to purchase the items I had grabbed at the customer service counter.
When I arrived home I went to use the caulk I ordered, took the cap off and it was already cut. I flipped the item over and 1/3rd of the caulk had been used… Needless to say I’m disappointed.
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Anand Belthur on Google
★ ★ ★ ★ ★ This is a place I constantly visit and they gave very helpful staff.
home depot has a scheme where in if you buy appliances or other expensive stuff using their own credit card, the pay back can be done over a period if 12-18 months interest free instalments. We wanted to take advantage of this and booked appliances here on two occasions.
On both these occasions we have been frustrated and underwhelmed at the lack of a proper process to keep customers updated about the delivery or the installation process thereafter. Either a company can hide behind reasons and continue to offer poor services or get behind things and sort it out. In this time and age where options are aplenty telling a customer that ‘you are always welcome to cancel your order’ can only mean one thing that the decline is under way and end is not too far
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Soung Ryu on Google
★ ★ ★ ★ ★ I have visited this place quite a while and it has very helpful staff. I used to like Home Depot, but not sure if I continue to shop here. Here is why:
My wife bought dishwasher, dryer, and washer in December but they delivered dryer and washer about a month later than they promised and we still haven't received the dishwasher yet (March).
In this process, we have been frustrated and underwhelmed at the lack of a proper process to keep customers updated about the delivery or the installation. We were told to call here and there to find out the delivery and promised many times to be updated. However, each effort ended up with one call and there has been no follow-up. We ended up being informed that the dishwasher is missing with a speculation that it was delivered to another house for free, which is very hard to believe. We have felt that Home Depos is not honest with us or/and the company is trying hard not to be responsible and not to sort things out (or working hard to offer poor services). To make it worse, we are told to do this one day and do another thing next day, and it seems managers are making new rules and fresh excuse to give worse experience to customers. For example, we were informed that our appliance is missing (for a few weeks at least) and asked to come in and talk to a manager about the follow-up. However, we were told today that Home Depot made a new rule yesterday and they have to do one more step. I cannot help wondering why the step could not be done earlier since this piece has been missing for a few weeks instead of saying "please wait" one more time. We all know what is the consequence of poor customer service and irresponsible management.
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Shil on Google
★ ★ ★ ★ ★ This is the closest home depot to my place so usually visit here, this time I visited to the garden center to buy some plants. I was expecting more variety but then I think I will try again after few days, although I did buy some vegetables fruits and flower saplings. They do have good stuff for garden decor, so yes, you can try those
Also been here to buy supplies for repairing the floor, the staff is very assisting in helping you pick the right products for you needs. PS: when unsure, ask the staff, you'll get best advice
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Adetoyese Oyedun on Google
★ ★ ★ ★ ★ Helpful staff at this location of Hoome Depot. The store is usually full, stocked up and well lit. The store is clean and the signage made it easy to easily find what you are looking for in the store.
The self checkout is well setup and make it easier to dash in and out of the store...
Highly recommend this store.....
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