The Home Depot
4.1/5
★
based on 8 reviews
Contact The Home Depot
| Address : | 2388 Cambie St, Vancouver, BC V5Z 2T8, Canada |
| Phone : | 📞 +7 |
| Website : | https://stores.homedepot.ca/bc/vancouver/home-improvement-vancouver-bc-7259.html |
| Categories : | |
| City : | Z |
| Description : | Chain home improvement retailer for tools, appliances & other products (some offer truck rentals). |
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Tiberius B on Google
★ ★ ★ ★ ★ Great location for this store. Very convenient. They don't have lumber, but the store on Terminal Avenue is not far. Most staff is amazing, helpful and knowledgeable, but there's also some who are totally lost. Not many, but once you deal a few times with them, you know to avoid. :) parking is underground shared with Save On and they reimburse for parking, at least for now. Overall great.
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Courtney Sperling on Google
★ ★ ★ ★ ★ I was having trouble with online ordering- I think it was having issues because of traffic. So I decided to go to the store. Usually somewhere like this would overwhelm me. Immediately upon entering a young man asked if I needed any help and I showed him photos of the things I needed and he brought me to each area and helped me pick them out. Very painless, I'm very happy with my trip there. Fair pricing and the store was very clean and organized.
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dorothy wong on Google
★ ★ ★ ★ ★ Like this store location, because it is close to my house. It is great if you need to pick up a couple of items. There is some great staff that are very helpful, and many who could care less. I was fortunate enough to find some great prices on plants! (not expecting to purchase, but couldn't pass up) With hesitation from staff when I asked if they could help me take them to my car, which I parked just outside on the street (no carts allowed, and I bought more than 2 hands could carry. lol) Overall very happy with purchases. I know when I go here, it will be hit and miss with customer service, and has been getting better. (thank you!) Main and Terminal is definitely my go to for exceptional customer service and knowledgable staff.
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lya k on Google
★ ★ ★ ★ ★ Usually Home Depot locations have awesome friendly service, but here nobody wants to help, it's pretty tricky to get answers on where to find stuff. We came in to buy some lumber to fix furniture - the advertised lumber that shows available online at this location was of a wrong size, and they told us they stopped making lumber adjustments at this location, but offered we go to north Vancouver location, wow. They also didn't have any parts we needed, so all in all we found nothing in this store to help fix furniture, just spent money on underground parking ($4 for the first hour; it's only validated if you're purchasing something, but you can get it validated at a grocery store downstairs as well).
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Arun Kumar on Google
★ ★ ★ ★ ★ Home depot has one of the best customer services, there is always someone checks with you while shopping and give their input about the products and suggestions.
It actually doesn't matter how much price difference they have in the market along with the competitiors. When someone greets you with a smile and thanks you while leaving, its an amazing culture.
I believe strongly only happy employees can make a business move forward to the future. Thanks for both the management and employees.
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Johnny A on Google
★ ★ ★ ★ ★ I have been working on a renovation of our home in Whistler, at times the task has been daunting. After repeated visits to the Home Depot on Cambie, I feel compelled to share my experience. The level of customer service at this particular store is nothing short of outstanding. I was assisted by Ana Baya and Quentin Millet. They were both friendly, professional, and highly competent. They listened to me explain what I needed and they showed a real desire to get everything done properly. In an era where such fantastic personal service seems to be disappearing, Ana and Quentin have given me hope that there are still people who care about competence and professionalism. This Home Depot has earned my business long into the future and I wholeheartedly recommend this business to anyone and everyone.
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J G on Google
★ ★ ★ ★ ★ It used to be a good place to visit and friendly service.. I've been there a lot lately because I'm renovating 2 units. The last time I went there made me feel bad.
I returned a light bulb,. my parking ticket was deducted at that time, but there was only one item on the invoice. So the refund price was not the original price of the product but the total amount I had paid. The man at the service desk was obviously in the training and he couldn't give me a good explanation. He asked a female colleague next to him. When I told her I had returned somethings before, it was always the price of goods. Unexpectedly, this young woman was rude. She said, "Didn't you see what was written on the invoice? only can refund this amount. She also asked where did I park now, I said parked on the street temporarily when I passed by, I don’t know why she asked this strange question and this is not what she should ask to a customer. Also because the invoice was from yesterday. And then the boy in training had a bad attitude and yelling at me. It was obvious that they had no respect for the guests, both of them looked Indian or Iranian, which could be a form of discrimination. I don't know why they are hired, they should not bring their country's service attitude or background to Canada. They are not qualified to work at Home Depot.
This is the first time I've been mistreated at Home Depot in years. It's not about 10 dollars bulb. I think the management system of this store needs to be adjusted and improved.I didn't speak to their manager because I was in a hurry to leave. But I'll try to find out both their names next time I go.
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Shihara Rodrigo on Google
★ ★ ★ ★ ★ Compact Home Depot in the moddle of the City, which has everything.. This is my always preferred Hardware store in Vancouver and have been here many times.. Friendly and multi cultured staff..
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