TELUS Store

3.8/5 β˜… based on 8 reviews

Contact TELUS Store


3113 W Broadway, Vancouver, BC V6K 2H2, Canada
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H H on Google

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I called the store today and the representative was extraordinarily rude and condescending. In addition he seemed to have a kindergarten level grasp of English! I will never go to or do buisness with a store that cannot train their representatives to be civil to their customers. You re better off going somewhere else where you will be treated as a valuable customer.
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Laurie Playford on Google

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I have gone in this store many times each time staff are Arigent, rude and not helpful. Do not go this location for anything..
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James Struthers on Google

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Trevor Rurak is a terrific sales person. He's not pushy, he asks you questions to understand your business's needs, and provides solutions to support those needs. He's also intimately familiar with the savings and service offerings and can help you bundle and increase access to time-saving solutions. Thanks Trevor!
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Barry Chan on Google

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The service was beyond excellent -- point of care response. My phone number was inadvertently switched to a different number as I was moving from a Corporate to a Personal Account. Initially, I was informed nothing can be done until 3 days later due to a long weekend -- given the nature of my work, it simply cannot wait for that long. However, Mon, one of the employees, provided a solution for me in less than 24 hours. The instructions and direction provided were clear and simple to follow. Thank you so very much!
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Sarah Lee on Google

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I always have the most amazing customer experience. Mon, the owner is so kind and so responsive, patient with all my questions/concerns. He is super efficient and gets everything done in a timely manner. Great customer service! My husband and I have been a long time customer for 5 years now and we love it! Highly recommend this store! Especially dealing with Ramonette (Mon) :)
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L Hudson on Google

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Jonathan was very helpful and patient as he set up my new phone (not bought nor available through Telus) from my old Blackberry. The extra fee to do so, with the purchase of a SIM card, was well worth it. Glad I went to this location!
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Dee F on Google

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Luis was very helpful and accommodating as well as knowledgable. He went through plans with me and my budget to find the best fit for me and phone to go with it. He provided next day shipping and called to make sure I received it, above and beyond customer service. I would reccomend this location to anyone looking to get a new phone and good service.
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Jordyn McCrea on Google

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This was an AMAZING experience. My phone had an unfortunate experience with the sidewalk, and Luis was so helpful explaining my options for a replacement. Truly appreciate the care and effort put into their service.

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