TELUS Store & Koodo Store - Authorized Dealer Custom Cellular
2.3/5
★
based on 8 reviews
Contact TELUS Store & Koodo Store - Authorized Dealer Custom Cellular
| Address : | 9600 93 Ave #1360, Fort St John, BC V1J 5Z2, Canada |
| Phone : | 📞 +78 |
| Website : | https://www.customcellular.ca/ |
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| City : | J |
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Brandon Dixon on Google
★ ★ ★ ★ ★ wont even answer there phones, just send you to voicemail wanting a detailed msg and thell get back to me.... takes 2 sec to pick a phone up and asnwer a question that could lead to a person coming in and buying a phone. if i could give 0 stars i would.
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Dustin Roy on Google
★ ★ ★ ★ ★ I've been in there three times now. All three times I was the only one in the store. Couldn't get them to look up from their phones. Seemed like it was an inconvenience for them to answer a simple question. The Telus store on the highway by Rona is the better bet. Love Telus. Hate this outlet.
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Ceejay Stark on Google
★ ★ ★ ★ ★ I had a terrible experience a month ago at the old Petron location in town and then ended up losing that brand new phone I had just bought. There was no way I was giving them more of my money and I bought a new phone out of town. The ladies at the fort St. John totem mall location were absolutely wonderful when I had brought in my new phone to be setup and have all my information transferred. These girls went above and beyond to help me and make my experience with Telus a great one! If shopping local to fort St. John, I highly recommend using the totem mall location over the old Petron communications location! Thanks so much ladies for all you help!
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Retard Unit on Google
★ ★ ★ ★ ★ Terrible service since I stepped foot into the place. 3 girls sitting around laughing at each other playing on Snapchat. Made rude comments about helping other customers by saying “ugh your turn” and discussed badly about other employees. One girl said she wanted to quit. I left feeling very uncomfortable. From this encounter, I will not be giving Telus my business.
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Duane Wallace on Google
★ ★ ★ ★ ★ One star is generous. Three girls sitting there - I'm assuming all employees - on their phones, not once acknowledging customers in the store. Another group of patrons entered and stood at the counter. None of the employees made an effort to go to the front of the store to assist them. I felt as though I was inconveniencing them by being there. I did not like the atmosphere in the place. I was shopping for a new phone given my term was up on my current device. I left and went down the mall to the Bell kiosk where I was immediately asked if I needed assistance. Will strongly consider Bell for my future cellular needs.
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Evelyn Laing on Google
★ ★ ★ ★ ★ I am a support worker for adults with disabilities. I went to this location with someone I support so they could purchase a new phone. They have signs up stating only 3 customers in the store at a time, and 1 person per family (due to Covid 19) We waited in a line up for 40 mins to get in. When we got to the front of the line we were told by the girl working inside that only one of us could come in. Both myself and the person I support explained that I was their support worker, and it was important for me to be with them to support them with making the decision. We were told "sorry but you can't come in"
There were no other customers in the store at the time, only 2 staff members, there is absolutely no reason I can think of to be blatantly refused service!
I tried calling the district manager twice, it was confirmed by an employee that my messages had been given to the manager, yet 5 days later I still have not received a phone call back!
This was a horrible experience for both myself and the person I support and is completely unacceptable.
I wanted to give management a chance to speak with the employees, but the lack of communication from management tells me they don't care.
I will be going directly to Telus with my concerns!
Fair warning, this store is not inclusive at all!
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Ben Kopp on Google
★ ★ ★ ★ ★ Absolute terrible customer service and completely incompetent of doing their jobs timely and properly. Will be most likely canceling my Telus services due to this
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Ryan Tutt on Google
★ ★ ★ ★ ★ The girl helping me (I believe her name is Samantha) constantly interrupted the service work she was doing to check her phone, every 5-10 seconds she would get a snap chat notification or text or fb message.
She would stop the computer work for helping me and check every freaking message while I watched. Then she would continue asking me questions needed for me to return the defective product I purchased literally a week or so prior. She didn’t do this once or twice she did this well over 30 times and literally replied to msgs and laughed out loud then would re-focus back at the task at hand. I spent 1 hour 15 minutes waiting for her to type up a return and register my new Apple care plan for me.
I get checking your phone during downtime if you’re at a desk with nothing to do. But in front of customers? Very unprofessional.
And she was new and needed to ask for help constantly so being new and spending time on your personal cell checking texts and social media messages when your the one supposed to be helping me, just rubbed me wrong and felt very offensive.
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