TD Canada Trust Branch and ATM

I am not sure about the whole banking experience here. But I met Rachel Rovazzi(I booked an online appointment), she was so helpful and quick. And also was very much informative.

Today the manager was so kind and she immediately took care of my deposits. I felt very welcome inside this bank. The clerk also very polite.

Horriable service , I've been a loyal customer with td for 20yrs and u guys treat ur customers like that , you no right to tell them to pull their mask up people can't breathe with these sheep masks if u guys gonna do that you don't deserve our business you guys want to keep getting business from us then don't ask us or people to pull their masks up you don't know people's medical condition and your not allowed to ask them either that's violation of their human rights your only there to do your job not question or ask us to pull our masks up .

All I wanted to do was transfer some money. They kept asking so many questions it became impossible to have the answer to each. Worstly the teller just bounced back and forth talking to me then the manager. Why can't I talk to the manager? I was there for 20 minutes just to be told I was refused the transfer. They were very nice, but it was nothing less than a friendly slap in the face.

Vivienne Timmins we very helpful when it cam time to renew our mortgage. She was very professional with following up on our needs and made several offers of different ways to save money. negotiating the interest rate was quick and painless with a very competitive rate. I would recommend her for anyone looking to get or renew a mortgage

Worst bank that I've ever done business with. Couldn't care less about the customer. Employees including Custer service manager don't know what they are doing. I had a small business account since 2012 from this branch that was inactive. I had a checking and a visa card that I paid 50$ annually for. I had over draft on the checking account and roughly a 6$ a month fee. I wasn't using these accounts but planned on starting to in the future. I paid the 50$ annual credit card fee and though I always kept money in checking for the monthly fee and figured that even if it went to negative I was fine because of the overdraft that I'd just pay interest on a couple dollars. I went into the bank today to top up the checking and learned that they had closed the account and sent it to collections over 29$ when I'm supposed to have a 500 overdraft. I got no notification that this was going to happen or had even happened. Not only did they close the account but they sent it to collections and interfered with my personal credit over 29$ that I didn't even know that was an issue. They had my phone number, email address, home address and everything. I don't hear a peep from them. They sent it to there collections in September and four months later I still hadn't be contacted. All the while damaging my credit. I was supposed to be getting monthly paper statement mailed to me as well but never received anything. I figured that it was because there was no activity on the account and that if there was then I'd receive one.

I dont frequent going into branches, but I had to because I lost my debit card. All I have to say is the teller was as helpful as she could and really nice. She seemed a little nervous. I think she is new. When she wasn't sure about something she got her manager to come over. Gwen explained and answered my other questions I had. Both were so nice and helpful. She even gave her card to call her if I had more questions.

Worst service ever! Need to cash a cheque from a big car dealership but this branch would not cash it. They want to put a hold on the cheque. Been banking with Td for over 20 years. Cheque was cashed in another branch with no problem. This got to change. Need to respect loyal Td clients much better.