Swim Time Woodbridge

Great staff, excellent instructors. Pool and facilities are always clean.

Great facility. Really friendly staff and they do a great job at progressing kids through the swim levels. Worth it.

Loved attending swim time as a kid and then being able to learn how to become a swim instructor and teach! Friendly staff and awesome environment for learning!

This is more for younger kids. I did not have the best experience. The instructor was not personable. My kids did not want to go. Management did follow up and address the issue. However for the money you pay its not the best .

-Parent and Tot program is not the best, it is NOT interactive at all, does not engage the kids at all. The instructor only allows babies to play with 1-2 toys, (from a massive basket of toys that is off to the side). There is no progression in terms of new things taught. SO for the whole 8 sessions, the children are doing the same thing over and over again. Children do not learn anything new of they have mastered some of the basic skills and expectations. Instructor also didn't seem too enriched in how to host and teach babies. My husband went in the pool with no background knowledge of how to even hold my son in the water, and he wasn't taught that. Strategies or technique was not taught...Towards the end of the session, once the other instructors are out waiting for the next group of kids, everyone is just chatting away, (including the instructor that is in the water with the babies). Such a disappointment. My husband also complained to the owner/supervisor about the water being cold a few times we went in and they denied it. At one point someone had to come out with a thermometer to check the temp and it was actually cooler than what they say it's suppose to be. We complained and were instructed to drive all the way to Thornhill for "3 free classes". Thankfully, the instructor there was AMAZING! She was engaging, made it exciting, we moved around in the water, sang songs, she allowed kids to play with toy. Just overall fun! It was definitely worth the 1 hour drive to Thornhill. Also, I have been trying to call Swim Time Woodbridge for 3 days now (mainly to complain and to find out a few things before registering my son), and there is no answer. Apparently during registration time, they do not answer their phone and so if you want to ask them a question or have an inquiry that is not clear on their site, you have to physically go there and talk to them. How inconvenient. Such a disappointment. The facility is amazing, it is clean and has a nice place for parents to sit and watch their kids in the pool, however, i'm not sure about the credentials of some of the instructors which is what puts me on edge.

My son came from different school with good skills. They placed him here 3 levels below his level at different school. He was learning basics again instead of improving on his skills. Looks like they ate more concerned about the money. Also there is only one specific day for make up class and only one booking for make is allowed.

My daughter had been having swimming lessons at the community centre for the last two years.. always remaining at level 2 and never advancing. She was scared of water and they never really pushed her enough in the water. At Swim Time with Giuliana she did well right from the get go. She is not as afraid anymore and has done very well in her lessons. I am so happy that she has learned all the necessary requirements for her swim level. She has demonstrated more confidence in the water and is more eager to learn more. Giuliana is also very patient, kind and wonderful with kids and I like the fact that she pushes her to achieve the next goal. Thank you. We are so grateful!!

Due to Covid 19 I do not want to send my kids back and don't think I will because no knows what is going on with this virus. Asked for my deposit back and Allison refused. This is the second time I spoke to this lady once you go along with the script of ebrything they've implemented and don't worry your deposit will always be there they are good with you. When you express your fears they do not care that people have legit fears of the virus and refuse to return deposits. Greedy business.