Sussex Insurance - Prince George

Chandee (I believe) was helping me! She sat through 2 days of me, and was so pleasant to deal with the whole time. Not only did she go above and beyond trying to get some things figured out with my file but she even managed to get me a better price after all was said and done. Overall she was cheerful and so helpful with everything, which was so appreciated! Thank you so much, your kindness was not unnoticed ?

Good place to get your autoplan stuff done, they're fast, professional and very knowledgeable. Would recommend

Really nice, made some suggestions that saved me a hassle and some $ in the future and were non judgmental and actually helped solve the problem when my card initially wasn't working. Thanks!

Friendly service, awesome rates, insured my 1st vehicle through Sussex insurance.

Open late , 7 dys a week, knowledgeable workers,convenient area,friendly staff even stayed few minutes late for me cause I came from out of tow and by the way do insurance over the phone! Greatest place to get your in insurance needs for the North west!

The simple task I was asking was to give me a payment date. I called and the trainee that answered was not able to help. He said someone would call back. No one called after an hour, so I called again and asked to be on hold until I was after the last person in line as I wasn't even in que for service. He said "sure" and I was happy to wait my turn. Then a women named Jennifer picked up the phone and started snapping at me that she would get a phone number and call me back. I asked her to put me on hold till I was after the last customer in line. She said she would not put me on hold to be in que. She said if I wanted to be in que to come to the store. For me to earn $1000, I have to work at least 65+ hours to make that much money. The total hours of my life are traded for money is a week and a half of life to give $1000 annually. I pay over a $1000 a year for car insurance. I have given $1000 a year for over 20 years equaling more then $20,000. My request for help in exchange for$20,000 is minimal to say the least. I think it's fair to say I'm one of the many customers that send a steady annual cash flow to your company. How the company uses that money I don't know but I do understand some of that money paid employees. I think being treated with a bit of dignity and respect is essential to have any healthy relationship. So when I decide to do business with a company, I do so in good faith, that I've paid a huge sum of money to this company and that their employees will at least speak to me with a bit of respect and a teeny bit of dignity. Jennifer has zero customer service skills. Jennifer has no idea, that the customer she just blew off, is a valuable asset. She made sure I knew my business was not wanted or even needed here. My experience is that customer retention is a ridiculous concept for this company. My end of the business deal I work 65+ hours to earn $1000 (1.5 weeks of work) I pay $1000/year for insurance I paid over $20,000 total. I ask for help very minimally. Company end of the deal Make sure trainee has no help to learn Don't take the calls from customers Don't call back in a timely fashion Don't turn on the computer to check a payment date Make sure to disrespect the customer Destroy customer relationship Demand the customer come into the store to receive any service Make sure you have not helped customer before hanging up the phone All the while teaching the trainee, "this is our business model." Collect over $20,000 for these services In the time it took Jennifer to destroy this business relationship, Jennifer easily could have told me my payment date that I just renewed. I will not bring my business back to this outlet. She owes me an apology. The business needs to address the complete disrespect that I experienced here. My rating would have been zero but I had to give at least 1 star.

Been coming here for a few years and they are always helpful and pleasant. Linda recently helped me with transit insurance and she was wonderful and extremely helpful over the phone. The next day I went in and Angela helped us. She was also extremely helpful and wonderful. Thank you both!

Having Sussex Insurance open late in "the real Canadian Superstore", is key. Usually, anticipating a wait, this was an expedient visit. When all you want to do is agree to all previous agreement with automobile insurance and go, getting the new license plate stickers and paperwork was quick. Between being convenient and expeditiously quick, makes for a perfect Customer Service Experience.