Spa by JW Vancouver

Had a really great time here last year. The staff spoke at ease and were friendly. Loved the lounge chairs which were long and inclined. The chairs were also facing the outside view so it wasn't awkward looking at other people. Love the ambience, dark and relaxing. Lots of magazines and books to keep you occupied.

If you want to celebrate your birthday, any special day or just treat yourself..this is perfect for you. Everything was sanitized, hygienic, the staff was so sweet and the best part was their time-management in booking your time-slots in advance. The perfect getaway in pandemic!

Classist, unprofessional. Way overpriced ($200) for 15-20 minutes of a so-called massage through your clothes. Yeah that's right! they massage with clothes and shoes on (even jackets)!

The staff here were very professional, friendly and attentive. I thoroughly enjoyed my RMT massage and the relaxation area. My partner and I had pre-booked our treatments and later called to switch one of them so that the treatments would be at the same time. They made the change over the phone but there must have been a glitch on their end because the change had not been made and we had our treatments at the original times. This led to some confusion on our end and each of us having to wait for the other and not really sharing the experience. In the end they gave us 20% off one of the massages, which was appreciated. The only reason I did not rate this 5 stars was this mix up and the fact that the jets on the outside hot tub were not working and it was not very hot.

I have been searching for three years to find a spa similar to what we get in Australia and New Zealand and this is it! Clean, great service reasonable pricing! Kathryn was friendly and easy to talk to. She was informed and explained the process clearly ❤️

BE VERY CAREFUL WITH YOUR VALUABLES. Had a couples massage here before our wedding on August 28. The massage was good but we had a very expensive piece of jewellery go missing. Be very careful with your belongings if you visit!

During COVID, I was looking for a downtown spa that still had showers available because I wanted to go for a massage after a workout (the gym showers were closed). I called around and this was the only spa that still had shower and relaxation room services available, so I booked an RMT massage here. I was completely blown away by the experience. The massage itself was so relaxing and truly wonderful, and the relaxation room was also quiet, with a very comfortable lounge chair (nicely spaced out and very private), that came with a lovely view of the city. My massage was 80 minutes long but I spent the entire afternoon here, starting with a very relaxing shower and ending with a nice time in the relaxation lounge. I also appreciated that the relaxation lounge was quiet. Not all spas enforce quiet rules so I definitely enjoyed this. After my massage, I was also offered TWG tea and some snacks while I relaxed. The only con was that it is very pricey, but you get what you pay for, which is a luxurious experience that is worth repeating.

This was absolutely the worst spa and massage experience I've ever had in my life. This was not a 5-star hotel spa experience at all, not even close. I can't believe I spent $200 on the worst massage of my life, I'd gladly spend $500 if the massage was good. Here was my experience: Prior to my visit, I had to call multiple times on multiple days because no one would pick up the phone. Some of the calls would transfer me to the front desk who would then again transfer me back to the spa who still would not answer the phone. They called me back once, but some of us work jobs where we cannot answer calls at any given time. I thought it was standard to have a receptionist at spas to answer calls?? Upon arrival, I was not offered any water etc. I had to ask & I guess the spa host forgot cuz she then asked the other 2 people in the waiting room if they themselves wanted water. They said yes. My spa therapist picked me up spoke to me about which areas I'd like focused on which was simple - my back, neck, my arms & front of my legs & please don't touch or get oil on my hair as I've dinner reservations to get ready for after my treatment. Again, pretty standard for people to not want their hair messed with during the massage due to dinner plans. She clearly did not listen as she kept touching my hair the whole time. Her massage was felt like she was just dragging her palms and patting me on the back - did not feel like she was putting in any effort at all. I even asked for a tad bit more pressure but no effort once again. She realized she was running out of time, quickly (very quickly) did my arms & I honestly can't even remember if she even touched my front legs. She offered me tea after and she knew I was not impressed afterwards. After my massage, I decided to just get a massage from the hot tub jets while waiting for my friend who also got a massage (they were unable to accommodate us at the same time). The hot tub was wonderful, I was there for 1.5 hours. What wasn't wonderful was there were dirty towels and empty water bottles on the deck & not one single attendant came to check &/or clean the area. A group of girls joined me and said the exact same thing. My friend finally joined me after her massage & wasn't impressed either as her RMT did not listen to her needs. I will not be recommending anyone to this spa. Worst spa experience ever! Waste of time and money! Go to Willow and Spa Utopia instead!