Soil-Mat Engineers & Consultants Ltd

Great customer service

Responsive, knowledgeable.

Contacted them 2x for a proposal and both times they said that they would get back to me with details. Still waiting...that was early July. They are either too busy, too disorganized or both.

Unfortunately one star is to high a rating for Soil-Mat, but, alas, one star is the minimum required to write a review - so, regretfully, it will have to do. My business was contacted initially in 2014 and again in late August 2016 with regard to developing a FileMaker Pro database for Soil-Mat. I responded with details/quotes, but, nothing came of these initial discussions. We were again contacted on Jan 12 2017 to develop a database. Discussions lead to a firm commitment by Soil-Mat for a database to track their: Customers, Suppliers, Quotes, Projects, Invoices, Staff, Time Sheets, EMails, Letters and other ancillary requirements. After nine months of numerous additional requests, the database was finally completed and installed ready for final staff testing on Soil-Mat’s internal servers on or about the 3rd October 2017 with estimates of final testing taking two or three days. Soil-Mat were told by me that testing should commence immediately. On 25 Oct 2017 I was informed that the main testing person was sick (as she had been for some time in June). It was also clear that the Soil-Mat’s VPN was not working as expected in that it did not allow my staff access to follow up on requested changes. From 20 Nov 2017 onward Soil-Mat staff were off sick and Soil-Mat requested a halt in testing and would contact me when their staff returned and testing could recommence… I requested an update on 4 May 2018. I was told testing would recommence... sometime… I requested an update on 18 Jan 2019 (15 months since halting testing) and was told a decision had been made to terminate development… and this while Soil-Mat has our completed database on their server (with master passwords), under their control. At no time had I been informed of this decision. Soil-Mat have so far failed to pay the final invoice for work completed. So, as I’m sure you understand, Soil-Mat is not the sort of organization to which I could give an unqualified and positive review.