SoftMoc - Calgary

Great customer service and a sale on shoes/sandals. I am so happy that they have shoes/sandals that have a toe box for my toes to spread out naturally and I can wear my orthotics in those shoes/sandals. They carry Soft Moc, Keen, Adidas, Burkestocks brands.

I was looking for a specific shoe and Randy was incredibly helpful even though they didn't have what I was looking for. Saved me a bunch of time which I didn't have to drive around town! Thanks so much

Went into softmoc today to pick up a pair of Vans. I was welcomed by one employee an older lady in her 40’s and then she went straight to the back to working at the till. I heard her make a remark to her fellow staff member about how she doesn’t like to help “those types of people because they smell” I am of Latin race and have a darker complexion. I felt disgusted by this remark especially in this day and age. Thankfully I had the manager Alyssa come and help me out and she made the experience much better for me. She was welcome and heartwarming when I told her about the remark the other lady made she apologized. The only reason I would ever step back into that store is when the store manager is there.

Complete Incompetence at this store! Couldn't scan a barcode so gave up a $400+ sale. Told me they couldn't sell me the sandals because the barcode wouldn't scan.

I am so happy with the customer service Christian provided me today. He went above and beyond just to help me exchange the size I recently bought. He was very helpful and remained professional. What an awesome customer service. Thank you so much for the help, keep it up ?

I had a defect with my 3 week old Dr Martens sandals and the staff at Sunridge SoftMoc (and the Soft Moc customer service line) were so helpful and friendly. It took less than ten minutes and I walked out with my replacement pair. Happy to be a return customer.

Thank you for the great service today. I have been trying to find good runners which is difficult because I have arthritis in my knee. The young man that helped me was so patient! Sorry I don't have his name but he was working at this location in the morning. Thanks!!

My husband bought me a pair of moccasins for Christmas after I had asked for a pair of slippers. I decided to return the moccasins as they were not what I wanted. My husband provided me with his original receipt showing he paid cash. On January 2, 2022 I went to the store to return the shoes. I looked around, saw nothing I wanted and proceeded to the checkout. The clerk said the shoes were paid by cash and I said a cash refund would be fine. She said they could only refund with a gift card for the store. I said I did not want anything from the store and I would appreciate cash back. She said they had no cash in the till ($67). I could come back another time or take the gift card. I asked to speak to the manager and she said she would phone the manager, who was not working at the time. Please keep in mind that at no time did I raise my voice or nor was I threatening in any way. After she spoke to the manager on the phone in the back room she brought the phone to me. I explained the situation and she said the same thing as the clerk. She said this was all they could do because I had a gift receipt (the receipt WAS NOT a gift receipt-it was a regular receipt). She then said I could take the gift card or they would call security to usher me out. WHAT?!?!! I have never been so insulted in my life. The manager (who apparently takes her minimum wage job a little too seriously) hung up the phone. I passed the phone back to the clerk and all of the staff scattered. I had to physically go across the counter to retrieve my bag with the shoes. I left the store promising myself never to return and making it a vow to let EVERYONE I come in contact with to steer clear of this place and their ridiculous return policy. This is just the beginning of my anti Softmoc crusade. Social media goes a long way these days.