Sobeys Highland

Great store. Nice fruit and vegetables

A typical Sobeys location that is a sized location considering it used to be a Dutch Boy location that had a same sized basement spanning the same sales floor but just in basement. Sobeys has decided that the basement will not even be known to the public due to them reinforcing the floor by covering it! Has self service POS terminals 4 in total. 2 lanes for 8 items and 16 or less item line. Rest are regular lanes. A very well thought out process was made by Sobeys to make it easier for the customers to shop at. All staff are nice and friendly. I don't know her, not friend or family either. But i have to say this must be said about my last visit to the Highland location... Staff member "Keeley" is very exceptional. With her speed of service plus her 'style & grace' grants her the highest grades possible! Not fast rushing to get rid of you to do next & so on... NO, not like that type she's fast plus efficient & effective at the P.O.S. terminals. She answered questions because she wants to knows! The same goes with flyer regards (her store & companys) A friendly attitude as normal short chit chat bout rising food prices & as the scan of my items finalized, I paid. Her real not a fake approach to the job & with customer interaction it is a real genuine smile she had gave me. Knowing that my shopping in a busy store with long lines and a 'ad' items availability shortage, she knew that her part was just as important as the suppliers!! She & others out there who take thier job positions seriously are THE REASON why I will return to this location again! It made me actually wonder why the 4 self serve terminals that a majority of people hate or get flustered with, I ask myself is this really the right kinda direction for a grocery store to take? Is this so much better for us all as a new replacement than a human? It has a few advantages yes but I am writing a long review not of technology's new gadget rather more like a customer pointing a fact that interaction with staff associate was a ? times better on so many levels! It was a point for me to say to Sobeys management this factor to weight in at...That the staff member you hired and trained is the reason that I will return to shop again! It shows me that "Keeley" cares plus others like her too are definitely why I will return. Face to face P.O.S. is so much more than scanning items then asking the payment type. Some people say that Kaylee's job is remedial & meaningless? I say that type of job is so more meaningful than a position as a store greeter! Way more I'd say importantly than just only a 'gas only type' station worker. Just my feedback on my last visit to Highland Rd Sobeys plus staff evaluation. Rating 8.75 of 10. The store is exceptionally clean even during busiest time.

Aliyha at the hot food counter is a pure joy to be served by. They have good deals sometimes like the other Sobey's. Premade veggie meals at the is location are the best. And the younger pretty girls at cashing out make you feel like it's Waterloo. Just watch out for the one middle aged crazy lady who always seems to be openly saying bad things about customers in front of customers but saying to her co-workers and not directly to the customer. How's that for an unaccountable loophole. I have never wanted to bug the nice managers there about her behavior but some people reading this will know who she is LOL !

Was waiting in line at one of the cash registers, the person ahead was taking awhile so I was just looking around, I look at the cash register (older woman , gray hair) I'm waiting on and she's waving the " register closed ' sign that wasn't even on her belt to begin with, that's why I waited there.. so she just waves it at me then points to next register without saying word with the biggest frown on her face, then laughs with the customer in front of her.

I always find premium cuts od meat and delicious fresh grab to go products. Had a delicious steak I bought this past summer. I do find the prices even on the items on sale are higher then any other local grocery chain. Worth the extra money for the quality and cleaninliess of the store. Don't use the paper bags they rip if your items are odd size.

I don't often go to this particular branch...... Today's experience was very negative... It's disappointing to see that the management team at the store place so little value in the safety of their customers......having staff walking around the store without masks creates an unsafe environment for all of us..... This at time when the COVID case count is so high and pervasive that we are at risk of having hospitals contemplating total shut downs because there are so many staff having to undergo mandatory quarantine. We all have a role to play to manage this crisis. It starts by wearing a mask to keep all those around you safe... Don't be selfish!

Protocols in place. Went for sale item - all gone. Staff very friendly and helpful. I was issued a rain check for the item not available.

Bought roses for the big boss. Sales lady was pleasant and patient. Didn't get t9 see the rest of the store but it appeared clean. The rating is for the flower shop only.