Shoppers Drug Mart

Lie new manager Teddy and customer service name YTvone try to make policy from their side ask about drink they told me limit four per customer is no limit on the sign not limit on the flyer not limit for another location shoppers drug mart I’m not gonna come to this location anymore very bad management

Worst Shoppers I’ve encountered in Ottawa - and I specifically mean the pharmacy. Chronically understaffed, and the woman they have hired is incompetent. I was told she’s new. That’s fine. But when she continually gives me false information and sends me on a wild goose chase with my clinic to get a prescription faxed, that’s irritating. They had the scrip the whole time but she insisted that they didn’t have it. After fighting with her on the phone after it was refaxed, and she still insisted she didn’t have it, she put me on hold and came back saying “they JUST got it”. If you’re not sure about something and you’re new, ask the pharmacist who’s working with you (who was little help in the exchange either). There’s a reason your Shoppers is under 3 stars.

Never ever go to this location (Bank/Heron) unless you want to be insulted. I went there to ask for travel COVID test. It was Sunday and there was only one female staff in the pharmacy department. I fully understood the job load on her being a lone staff at that time of the week. Anyway, when I got a chance, I asked her if they had travel COVID testing available and she said yes, and advised me to come the next day adding that no appointments were required. Next day, I showed up as usual and there were 5 or more staffs were working and among them only on male staff who was responding to the customers inquiries at the counter. When I asked him about travel COVID test, he said that they didn't have that service. When I tried to tell him about my previous day interaction with another rep, this man then started being extremely rude with both hands up like a robot looking at 90 degree angle yelling quote" we don't have travel COVID test". I then met the store manager and wrote a complaints about my experience. (When I was talking to the store manager one of the cashiers overheard our conversation and she interfered saying that they had travel COVID test)

Purposely put me on hold over 8 times - each time after picking up quickly and in ten seconds hung up on me. It was so ridiculous that I even screen recorded. This is so embarrassing. At least say you are busy or no one's working around 6pm on a Monday.

This Shoppers at Bank and Heron is dirty. On five separate visits during the winter the entrance inside the store was awash in salt, grit and slush. No attempt to clean the area on a regular basis. The ailes inside the store were also really dirty with tracked in dirt and slush. Yes its winter, but this is a pharmacy where hygene matters. I have stopped going to this location. Get a mop, scrub brush and some respect for your customers.

It's really an all-over experience with Shoppers Drug Mart. Not great & inconsistent customer service is what it boils down to. I have plenty of examples but the latest is my partner and I were told to come by to have a non covid vaccine given to us. We asked if we have to call ahead, book an appointment, anything? They said nope just come on down. We got there and the pharmacist said 30-40 min wait. It's stuff like this that just drives you mad!

If I could give this place 0 stars, I definetely would. By far, I have never witnessed such horrible customer service from all aspects of this shoppers. As someone who wanted to go in to use the washroom. and purchase something to rehydrate, I was firstly encountered by a girl near the front. I asked her where the washrooms were, and she told me that I needed to go to the back pharmacy to ask someone to unlock it for me. I went and stood in line for ages at the pharmacy, and finally told the pharmacist that I desperately needed the washroom unlocked, as I am pregnant, and started to experience pain at this point. He gave me attitude and told me I had to go to the post office lady in order for her to unlock it. I went to the post office section, and since there was a long line I asked the woman next in line if I could quickly cut in to get the washroom unlocked, and she was okay with it. Therefore, I proceeded to ask the lady at the post office desk for the washrooms, and she, in the rudest manner, told me that I have to go all the way back in line and WAIT if i wanted the washroom. I told her please I am in pain, I am pregnant, and really need this washroom. She was no help, and told me to go back to the girl at the cashier in the front . At this point I went back to the girl at the cash, and she told me " I cant leave this desk sorry", in the most unhelpful and disregarding manner. I then left the place, and did not bother purchasing the water. I have never, in my life, experienced such a lazy and unconcerned workplace that was as low as these people. From all aspects, even the pharmacist who you would expect to have some concern for pregnant women, was absolutely apathetic. Shoppers, do better, manage this place in at least an exceptional manner, and hire people that are willing to work, and not be at this level of an inconsiderate mess.

I just realized they exclude many items from the senior discount For example, Easter chocolate, eggs, shampoo, and lots more. None of these items were on special! Furthermore, a few months ago I moved my prescriptions elsewhere because there is no personal service at all. They'd never inform me if doctor renewed or not, they'd cancel the prescription quickly if not picked up within a few days. The new pharmacy I chose is the best.