Shaw Business - Calgary

We have Shaw internet and it's always been good and fast for us. Their wait times are high - just assume you'll be on the phone for an hour or more when you call. However, when getting through to a tech, they are always very helpful.

What a nightmare! I tried Shaw SmartVoice for my business almost 4 years ago, ended up abandoning them after the initial contract expired (for poor quality) almost 2 years ago and am still fighting with them to stop billing me! Porting the numbers to another provider was awful - Shaw kept refusing the port requests - eventually they were all completed after 10 months - was billed by Shaw that whole time. My 5 phones are currently working/functional with the other provider - but I'm STILL getting billed by Shaw numbers that they created for SmartVoice operation. Stay away from SmartVoice!! Terrible!

The rep I spoke with helped me do exactly what I wanted and worked with my via email to take care of stuff I could have done myself, which I find to be helpful.

Shaw business! Terrible if something goes wrong. I call my head office toll free number and it rings busy. I can call it from my cell phone and it works. shaw advised it is a routing problem and they will work on to fix it. March 16th I reported and Shaw said they would fix it. On the 18th I called back. !5 minutes on hold to speak to someone. Had to tell them again what the problem was. Another minutes on the phone. They said it was a known problem. it was a routing problem and they would work on fixing it. Today is March 28 and the problem is not fixed. Maybe it will get fixed in the next 10 days???

To who it may concern, January 2021 we were sold by John Phan on this Smartvoice system for all 3 of my stores promising us to have the best experience when it comes down to communicating with staff and customers, but in return all we’ve been having is problems and phones dropping and frustration. we requested over 10 service calls over the past year, because we lose phone calls, losing customers with the phones dropping because they think we hang up on them on purpose and it affect us in a nonprofessional matter. We reached out to John many times but he never got back to us. Eventually a new representative Kaleena Carroll got back to us after months of trouble shooting and service call technicians showing up and we’ve agreed that we’re going back to the old Analog system we’ve previous had. They were going to charge us for cancellation fee which is not what we agreed with the previous sales representative. Finally we’ve agreed that no cancellation will be charged. January 2022, service technicians showed up to uninstall the Cisco phone system, but they realized they can’t reinstall the old phones because it’s not a Shaw product and they were going to leave us hanging without phones. So we’ve decided to get a new phone system that requires to have a SIP line which is only a few dollars more than what the analog phones is. We reached out to Kaleena for months and she’s not getting back to us. After multiple phone calls, a new representative Kerry Griffith comes up with a ridiculous amount of charge that does not do us any good. And it’s different than what Kalenna had agreed with us last year December. All you’re doing is keeping the charges the same and not coming true to your promise. I need this matter to be solved ASAP. We’re wasting money and time. Now they want us to upgrade our internet service to cover up for the downgrade for the phone system. This has been going on for more than 16 months and that’s not how you should treat a customer that has been with you for more than 15 years.

I have been dealing with Shaw Business for over a year now and it never ceases to surprise me that they can still be allowed to operate. If we had not signed on for a 5 year contract, I wouldn't be here. The smartvoice portal doesn't work, it takes months to get a response for anything, when you phone in, they just transfer you around and you waste days of your time to get further from your goal. We have even been double booked onto a number. Literally, nothing good I can say about this company. If you are looking for phone services, do yourself a favor and go elsewhere.

We run a small business in Cochrane. Shaw promised us service and ease, and we mistakenly switched to them. We have had issues from the beginning. Currently we have NO phone line since yesterday. Our business is largely dependent on this. It’s also safety for our staff. We were told it is “guaranteed to be fixed by the 24th”. It’s been down since the 17th. That would mean EIGHT DAYS. EIGHT DAYS. I know at this moment it’s two days, but Shaw does not give one care about it’s customers. Do not sign up with them. They used to be the better of companies, but have since gone down hill. On a personal level, we moved to a different province and I called in advance to see what steps I needed to complete to move. I gave them my new address and they said to pack my stuff, plug it in, and call them. I did that. When I called they told me they don’t service out here, and I needed to send my equipment back immediately. I explained we had movers pack us, and the equipment will be in multiple boxes and I will need time. They sent me to collections right away. I was a loyal customer for years. Like 20 years overall. Worst. Company.

I would give them a Zero rating if possible. It took them more than three months to complete services for my company. A simple porting of 2 phone numbers from Shaw Business to Shaw Mobile and then closing the rest of the services out was all we wanted done. This was after six months of notice (first contact in Sep 2021, final porting in late Mar 2022), 20+ phone calls, and countless emails. They kept charging us for the services after they had been cut off, and then sent us to collections even though all invoices had been paid in full and on time! They also keep asking if they can pick up the old phones - which were picked up by them in mid-December - it’s now April.