ServiceOntario

Without appointments you gotta speak to the security officer at the entrance of the mall. With appointment you can queue up outside the office and you would be given a ticket number for your services. The staff here is honest, quick and caring for their work and always are more than helpful. I have been here twice for my license -one for the test the other time when I had to again click picture because the older one was blur. They are pretty fast in their work and I’ve seen 100s of people being served in 2 hours , that quick depends on the services.

Had an appointment to apply for a photo ID card, process was straightforward. Not very crowded at around 3pm, got to speak to an agent after a 5 minute wait. The whole process took about 20 minutes and proper covid norms were followed by everyone on site

Provided great service to exchange my New Jersey drivers license to an Ontario one. Only downside is I waited a little over an hour there, but I did walk-in without an appointment so not gonna complain too much. Also comparing NJ MVC with ServiceOntario, I only have compliments for Service Ontario.

I had an extremely terrible customer service experience in the afternoon of March 16th at this location. I was in for G1 knowledge test, and there was a "system error" which was preventing the representatives from processing my G1 license after I had passed the exam. While that was happening, I was sent back and forth between counters, offices/staff without the staff properly communicating amongst themselves about the problem they were having to process my case. The elder Caucasian woman with short grey hair at the counter 28 had no clue what she was doing, not being helpful and came off very unprofessional. After I passed my test and went back to her to get the G1 issued, she said she was leaving so she'd pass me over to someone else, which was this black individual named Kevin at counter 31. Since the aforementioned lady had told me to go speak to him once this other customer Kevin was speaking to before myself is finished, without giving me a number receipt. So I decided to give it a minute after the other customer left the counter, then proceeded to speak to him, waited about half a minute in front of him and said hi to check in with him, because I was not sure if I was allowed to be there without a receipt, but again, I had not been given one. As soon as I spoke to him, he immediately dismisses me and says "You walked up to me before I called you. What do you want me to do?" but how would I have known if the person he was calling through the buzzer thing was me when I wasn't given the number to begin with? so I tried to explain to him that I did not receive the number and was told to go see him. He again dismissed it and asked to tell him what he needed to do. I could not understand why he was giving me such big attitude while I was not the person who had a paper to process, but himself. It was very obvious that the staff lacked in proper internal communication amongst themselves, and it was rather very unprofessional and rude of this representative Kevin to expect me to tell him what was needed to be done. He accused me of not telling him what to do, but I had not been explained enough on the "system error" that was stopping your staff from processing my case. At that point, I already had waited for half an hour, being tossed around with no context given, and Kevin scolded me, raising his voice in a very unprofessional manner. It should have been his job to figure out how to solve the problem in processing my case, not mine to tell him how to do his job. Overall I was very confused and frustrated, and Kevin's attitude was extremely unpleasant and disrespectful. This type of incident does never a favour to maintaining good reputation of the government agencies in this country. I hope there is a proper customer service training provided to the staff who ruined my afternoon by displaying such unprofessionalism.

Make sure you make an appointment or they will just keep putting you back in the end of the line. System was down and I couldn’t make an appointment so had to wait 1.5 hours, 1 hour over the estimated time given to me. These people are slow and chatty. They need a better system to zipper in the walk ins.

I am disabled and booked an appointment in advance for December 31st at 2:00 p.m. Arrived and it was closed. They did not send an email or let us know in any way. It was extremely upsetting since it was so hard to get there in the first place and I made special arrangements to bring someone with me. Like many other people with disabilities, I had an expiring health card and no driver's license so no opportunity to renew online, even though I have an Ontario photo card. Many others also came by with appointments only to find out it was closed. One woman told me she was there the day before in person and they said they would be open, so she had booked an appointment. At the very least they should have emailed us to let us know they would be closed.

I visited this location on Feb 28 to apply for a health card and driver’s license exchange. I was not able to apply for the Health card on this day because I only had the first page (most important page with address listed and signatures of the landlord and our signatures-the tenants) of my lease agreement. The person at the counter needed to see the full lease agreement. However, I was able to apply for the driver’s license exchange. I had an American driver’s license (from Illinois) with over two years of driving experience which qualifies for a full exchange. The documents needed for the driver’s license exchange were: valid driver’s license, driving abstract and my passport. My confirmation of permanent residency was not needed because the person at the counter told me that the driver’s license is not connected to the legal status in Canada. Also, they do not need a document showing your address when applying for a driver’s license. Simply, they will ask you to write down your address and they will mail the driver’s license to this address. In the driver’s license exchange I was required to give my American driver’s license in order to get the Ontario one. The only test that I needed to take was vision. The price for an Ontario driver’s license was CA$90. The person at counter 9 helped me with the driver’s license exchange. He was kind, knowledgeable and willing to explain when I had questions. The next day, I went again to apply for a health card. The documents I used for the health card were: full lease agreement, confirmation of permanent residency and passport. The person at counter 16 took a picture of me for the health card and provided me with a paper containing my health card number. Both times I went to service Ontario I did not have an appointment. I was allowed to enter and wait inside. Both days I spent at most 15-20 min. Both, the driver’s license and health card arrived in two weeks.

I appreciate the work people are doing here. It's a government office and most people not getting proper service had a good reason behind it. If required documents are not in hand, they cannot provide service. I stepped into the office at 8.30 am for my 8.45 appointment. I was out by 8.50am. Had all the required documents ready snd I think it was early morning so it was very fast. I am happy with the service. Thank you everyone working here even during pandemic. Much appreciated.