Service Servotech
4.2/5
★
based on 8 reviews
Contact Service Servotech
| Address : | 3700 Griffith St #93, Saint-Laurent, Quebec H4T 2B3, Canada |
| Phone : | 📞 +9 |
| Website : | https://serviceservotech.com/ |
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| City : | T |
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Melissa Botreau on Google
★ ★ ★ ★ ★ Great and fast service! I definetly recommend! The technician Pavel, knew excatly what to do, and explained to me what was wrong with my whirpool oven.
Thanks again Pavel !
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Maxime Ceballos on Google
★ ★ ★ ★ ★ Beware of the flat rate!
I called to confirm as it look too good to be true and I was told all labour as included. When the technician arrived he took 30 seconds to diagnose the problem (a bearing shot as suspected), and then told me it would be a 350$ job.
After verifying the price of the parts online, I found some genuine Whirpool parts at 120$. I concluded they were overcharging the parts to cover other expenses. When I confronted the technician he told me there was a asterix on the website which mentioned ''Certain conditions apply for major jobs'' and this was a major job. After more research online this repair should take between 2 and 3 hours. I can only assume we have a different definition of ''major repair''.
In other words the ''flat rate'' covers only labour for repair that take under 1h. I find this to be misdirecting while other companies were upfront in telling me the first 100$ would be only for diagnostics and additional cost (labour and parts) would then be charge for the repair.
In conclusion I am very disappointed and feel I paid 100$ for 30 seconds of labour used to confirm a problem which I already suspected (I had done some searches online for the possible causes prior to calling). So keep in mind the ''asterix'' and don't believe the anyone who tells you all labour is included, because when it comes down to it only 1h of labour is included realy.
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puk muk on Google
★ ★ ★ ★ ★ We had the technician on the premises to fix our SAMSUNG dryer and it was a very pleasant experience. He called us before and took all the information about the problem, so he had the chance to get the needed parts and fix our dryer in one trip. Very professional! Much appreciated!
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Heather B. on Google
★ ★ ★ ★ ★ My 10-year-old fridge was having issues, and I called here because they had positive Google ratings. I wasn't disappointed! Prompt service, excellent technician (Gabi), and my fridge is working normally again.
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Leslie Andradi on Google
★ ★ ★ ★ ★ The technician was amazing. He thought outside the box to resolve my issue. He saved me time and money with his quick thinking. Will recommend this service to all my friends and family. Very honest.
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Nancy Baki on Google
★ ★ ★ ★ ★ First I have say they were the first to answer when I needed a fast service. Second Dave, the technician who came, was more than amazing. He took the time to explain what I needed to know even before thinking of the question. I am more than satisfied and would recommend to anyone that needs an excellent service.
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Daniel Manrique on Google
★ ★ ★ ★ ★ My air conditioner stopped working just as the year's first heat wave started! I called a few companies and Servotech replied very quickly, explained which kind of service I needed (repair service) and scheduled a visit at a very busy time of the year (it was not immediate but I understand it was the best they could do).
The technician arrived on time (just at the start of the given time window), checked the unit and advised on what was needed in terms of repairs and maintenance. He seemed knowledgeable and honest about what would and would not help or be needed, I appreciated his advice and learned a bit about air conditioners.
The costs were explained up front and the pricing schedule is very clear, which always helps when planning this kind of expense.
I'll definitely call them if my AC or heat pump stop working again!
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Mike T on Google
★ ★ ★ ★ ★ Came on time. Spent some time troubleshooting the broken washing machine issue. Explained my options. Let me decide how to proceed. Charged appropriately. Zero issues. I would probably use them again.
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