SEPHORA
4.2/5
★
based on 8 reviews
Contact SEPHORA
| Address : | Space #U076C, 1680 Richmond St, London, ON N6G 3Y9, Canada |
| Phone : | 📞 +977 |
| Website : | https://www.sephora.com/happening/stores/masonville |
| Categories : | |
| City : | G |
| Description : | Retail chain with a selection of upmarket makeup, perfumes, beauty & skincare products. |
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Alannah Stone on Google
★ ★ ★ ★ ★ I don't know a thing about makeup, but every time I go with my sister the store is clean and the staff are helpful.
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Usman Tariq on Google
★ ★ ★ ★ ★ Staff is friendly and professional. Check online store usually they have some really good deals and also a couple of samples as well.
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Austin Ohl on Google
★ ★ ★ ★ ★ Nice place, but it would be nicer if they had Kerastase products on display at the store and better customer service; there were some rude people in here
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Rhiannah Lewis on Google
★ ★ ★ ★ ★ Every time I go here, I’m watched like a hawk. The employees constantly side eye me and follow me, and then when I DO ask for help, I’m made to feel like an inconvenience. I only go to this Sephora if white oaks is out of something. Reading reviews from other people of colour saying they also experience this regularly at this location is extremely problematic, and the lack of response from the managers is infuriating and concerning. Do better.
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Jack Valentine on Google
★ ★ ★ ★ ★ Wow. That was one of the worst experiences I have ever had in a store. I walk in with my girlfriend only to see a huddle of workers talking to each other. Talk about customer service. wasn’t helped once as I watched the lady’s chit chat in the corners. The only time I was helped was when an employee ran by and said something was out of stock. Lost my sale and my business.
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Jody Goodhue on Google
★ ★ ★ ★ ★ It is now a running joke, EVERYTIME I enter the Sephora located in Masonville as to whether or not I will be acknowledged and subsequently helped by an associate.
Don't place a bet that I will because it hasn't happened.
Worst customer service out of all the Sephora locations I have been in. (Best Sephora customer service is the Columbia Town Centre in Columbia, Maryland)
The irony, I create customer service training, and this Sephora location would benefit from my training modules.
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Caitlin on Google
★ ★ ★ ★ ★ I was charged for a service that wasn't confirmed. I tried to book a full face, and it went through, and quickly said that am error had occurred, and I was to try again, which I did, and revieved the same message.
Then Monday, I was charged 20$ for a no-show.
As far as I knew I didn't have an appointment, and nothing showed on my online website portal.
Do better Sephora.
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S P on Google
★ ★ ★ ★ ★ A quick stop although it does not offer very much variety for mens health and skin care.
With the women's products being 99% of the store, men has a selection of approx 10 items.
Disappointed in the equity of men's health products.
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